Javed Miah

Experience

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  Salford Royal Foundation Trust

  Dec 2008 - Mar 2013

  Technical Support Officer

  • Supporting users with desktop maintenance• Supporting Citrix Clients for a range of applications • Major & minor IT system installations• Creating Documentation for any systems I support• Planning and Preparing hardware for installation • Transporting of new and removal of old IT equipment • Take part in a daily backups procedure• Set up wireless clients also support wireless issues• Attend and resolve fault within SLA timescales• Give one to one support with exec users when required • Participate in an out-of-hours emergency support rota• Supporting on-site staff with day-to-day problems• Building a standard image for all machines• Ordering new computer equipment Show less

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  The Fragrance Shop

  Mar 2013 - Jul 2013

  Group Support Technician

  • Supporting the organisations IT infrastructure• Provide head office desktop support• Support a number of retail sites • Support EPOS systems and Chip & Pin Devices• Take part in projects – upgrading LAN speed and server migration• Windows Server 2003 / 2008 administration / configuration• BlackBerry Enterprise Server administration / configuration• Firewalls and VPN’s – SonicWall.• SQL Server 2003 / 2008• Create an Asset Register for entire estate• Creating Documentation for any systems I support• Planning and Preparing hardware for installation • Transporting of new and removal of old IT equipment • Take part in a daily backups procedure• Web Site Testing Show less

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  GPC Computer Software Ltd

  Jul 2013 - Aug 2014

  Service Desk Team Lead

  • Providing remote technical support for management and dispatch systems• Provide head office desktop support• Supporting Phantom telephone system• Supporting issues with Radio/GPRS systems• VNC to client machines/servers and resolve any issues• Support classic and new software all aspects• Provide emergency support out of hours• Visit sites if issues are not resolvable remotely• Log all incidents/issues and resolve within SLA• Installation of new hardware/software at customer sites• Provide support for netgear/draytek routers at customer sites Show less

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  Network Rail

  Aug 2014 - Feb 2015

  Service Acceptance Analyst

  Job PurposeTo act as support for the Service Acceptance Manager and the Service Acceptance Co-ordinators to maintain and track the progress of all Service support related documentation related to projects/programmes delivering services into the ISS production environment. To monitor whether teams are completing all sign-offs and approvals in accordance with their OLAs, and to act as deputy in the absence of a Service Acceptance co-ordinator. About the role (External) Key Accountabilities1. Review project support models so that all processes within the support models conform with ISS procedures and that the responsibilities of the support teams can be achieved2. Use the helpdesk call logging tool to provide information required by the helpdesk agents to handle calls from both internal and external customers3. Facilitate conformance to the deliverables identified by the service teams and monitor make certain that all items on the handover checklist are complete and in place, prior to any service go live date.4. Review changes raised within the Assyst tool so that they do not conflict with known customer requirements.5. Work with Infrastructure projects personnel to broaden the understanding of support teams needs and requirements.6. Maintain the repository of support model documentation and information.7. Review current support models and act as a point of contact for corrections and omissions.8. Promote an understanding of business objectives to the IT helpdesk through training and application overviews Show less

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  INPS (In Practice Systems Ltd)

  Feb 2015 - May 2015

  Windows 7 Deployment Technician

  - Running audits on all machines in GP surgery’s across Greater Manchester area. - Obtaining details of each individual PCs system status.- Preparing for windows 7 rollout at various GP Surgery sites across Greater Manchester.- Upgrading PCs by deploying windows 7 on to existing XP machines. - Taking a full backup of the C drive on each machine and restoring on to the upgraded PC. - Installing and providing support for various software. E.g Docman, Vision, Cardio Navigator, Spirometry, Keyboard express, Little Green Button, Minigate, Lexacom, Dragon.- Ensuring the process is dealt with in a professional and non disruptive manner to the surgery and staff allowing the upgrade to run as smoothly as possible. Show less

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  E-vate

  May 2015 - now

  Technical Consultant

  • Hosting Virtual interactive advisory boards, Virtual investigator meetings, In person interactive meetings for Global Pharma companies• Technical briefings and resolution, risk identification and mitigation• Interactivity set-up, finalisation and back-up• Meeting hosting; setup, managing, execution• Ad-hoc troubleshooting• Reporting / data extraction and manipulation for meetings• Audio and video recording and editing• Customised portal setup and configuration• Audio setup architecture and management• Presenter technical briefings and resolution, risk identification and mitigation• Technology specification• Interactivity set up, finalisation and back-up (for IPI)• Hotel technology liaison (AV) and negotiation Re: technical requirements• Room set-up and configuration• Demo – set-up, hosting and execution• Internal Technical Support – general – ticketing system/IT admin• IT Training and support – new starter set-up and on-going support• Liaison with management and other internal teams such as operations & science Show less