Samarendra Pattnaik

Experience

• 

  Cummins India

  Apr 2006 - Jun 2008

  Junior Manager

  • Machined components for first articles or production.• Monitored quality by taking measurements, detecting malfunctions, troubleshooting process.• Adjusted and re-programmed controls while adhering to quality assurance procedures and processes.• Produced parts that met product requirements and blueprint specifications.• Conducted testing of different types of diesel engines.• Performed oil consumption testing, performance measurement, smoke sampling, etc. • Handled online rectification and rework of engines. Show less

• 

  Dynalec Controls Pvt Ltd

  Jun 2008 - Feb 2010

  Senior Technical Service Engineer

  • Involved in Engine testing, rig installation and commissioning.• Performed Engine test bed installation and commissioning.• Reviewed project for compliance with engineering principles, company standards, and customer requirements, including input from other stakeholders.• Arranged or set up technical meetings and reviews with stakeholders.• Attended and resolved test issues and faults.• Handled the servicing and calibration of test equipment which are under AMC.• Developed customized application software for test bed users.• Imparted training to end user about the application and maintenance requisites.• Reviewed maintenance contract aspects and resolved customer complain. Show less

• 

  Tata Motors

  Feb 2010 - Apr 2019

  Senior Manager

  Leading the team of Engine product support. Improving product Quality. Weekly service appraisal with manufacturing and carrying out service Audit and product improvement. Carrying NPIP project for BS-IV implementation. Implementation of ABS. Project implementation for 5L engine for BS-IV and BS-VI engine. Field failure analysis and implementation of product improvements. Engine Testing & Testbed installation and commissioning

• 

  JCB India Ltd.

  Apr 2019 - now

  Technical support specialist of skid Steer along with the current products of Engine and Genset. Skid Steer product is being manufactured at Jaipur plant having its geographical challenges of handling remotely. Apart from India, I am primarily responsible for managing dealers all over the world, with a focus on the United States, Europe, and the Middle East. It introduces a new way of dealing with people from various time zones and regions, as well as giving the finest possible customer service. crucial in deploying stage-V skid steer across Europe, beginning with new product benchmarking and progressing to implementation. Coordinating with stakeholders to ensure a seamless launch. Operator awareness, information sharing, and remote diagnostics to help the field crew. Show less Lead Product support manager for field support for Engine and Genset. PNG Genest launch and key stake holder for seeding and field validation testing of CPCB-4 plus emissions Genset and Lead for successful launch of stage v Genset for Europian maket with Gen-4 Telematics. Training to field team on diagnosis of new products. Parts catalogue and service manual for Dealer support. NPIP service lead for all projects starting from 63kVA-220 kVA. Project coordinator for seeding of Stage V BHL & Excavator. Technical publications of new products. Technical bulletins and SOP for product diagnosis and field fix. Remote technical support for complex and critical product issues of current products. Warranty analysis. Product Quality improvement by reduction of warrnty cost and reduction of fault per machine for under warranty vehicles. CFT champion for critical field issues for reliability cost and FPM/IPTV. Show less Technical support to field team. BS - IV implementation. Training to field team on diagnosis of new products. Parts catalogue and service manual for Dealer service engineers. Project implementation on new Bachoe, wheel loader, Compactors and Excavators. Technical publications of new products. Technical bulletins and SOP for product diagnosis and field fix. Remote technical support for complex and critical product issues. Warranty analysis and adjudication of dealer claim, failed part tracking, analysis and resolution action in plant for failures.Technical Training, skills upgradation of Dealer service engineers Dealer readiness for new product launch. Show less

  • Sr Product Support Manager: skid steer Genset & Engine

    Jan 2024 - now

  • Product Support Manager- Engine & Genset

    Jan 2022 - Jan 2024

  • Product Support Manager, Engine Specialist Backhoe, Excavator.

    Apr 2019 - Dec 2021