Blaise Kalonji

Experience

• 

  Tat'em Telecom

  Jan 2002 - Jun 2004

  Database administrator and Network administrator

  The objective of this position was to ensure that the correct database published and compare our data with other Operator in the market. Customer Support, Customer Installation of Tat’em Equipments, Site survey, Server System Administration, Domain Security Administration; Network administrationEnsure Database backup done and restore database can be performed in case of need

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  Citi

  Oct 2004 - Sept 2007

  TI Assistant

  The objective of this position is to ensure that the Technology Infrastructure requirements of the Congo business are met in a satisfactory manner Support computer Desktop Support, Server System Administration, Domain Security9( Administration, Data/Print Shop Services, Technology Hardware and Software Procurement Services, and Technology Infrastructure project Management;?,Monitor, control and maintnoain all environmental and power support systems e.g. UPS, IT air conditioners, Generator, etc. to ensure compliance with the environmental standards of corporate technology standards.Perform housek?.eeping and + that the environmen.wwwt within the IT area is clean and tidy at all times. Ensure that all cabling is tidy at all times.Manage the distribution and assignment of PC hardware and peripherals. Mancckoage the security of all systems under the control of the infrastructure Show less

• 

  Standard Bank RDC

  Sept 2007 - now

  Le Service Management a pour mandat la gestion des services de bout en bout afin d’assurer la disponibilité, la stabilité et la performance des services informatiques fournis par les applications et les infrastructures du département informatique. Service Management vise à ; - Améliorer la stabilité- Réduire les temps d’arrêt- Respecter les niveaux de service contractuels- Mettre en œuvre les changements avec un minimum de perturbations commerciales - S’assurer que la capacité de récupération de sinistre (Data Recovery) est adaptée aux principes mis en place- Améliorer le service grâce à des programmes d’amélioration ciblés- Assurer la mise en place et le suivi de budget chaque année- Assurer la gestion de fournisseurs extérieurs et la gestion de performance - Assurer la mise en place de Service Level Agreement avec les fournisseurs extérieurs et les utilisateurs internes Show less - Planifier la configuration environnementale de l’UAT (User Acceptance Test) dans les délais avec une capacité d’intégration complète- Veiller à ce qu’il y ait une réunion quotidienne sur le statut et les défauts entre le pays et le Centre (Defect Forum)- S’assurer que les rapports quotidiens sur les défauts sont envoyés au Defect Forum - S’assurer qu’un plan quotidien (calendrier) est disponible pour le lendemain pour les cas de test- S’assurer que les correctifs système sont appliqués dans UAT & Production (Simulations)- S’assurer qu’un plan quotidien (calendrier) est disponible pour le lendemain pour les cas de test Show less - Preparer et examiner en cas de besoin, la modification de l’Entente sur le niveau de service (SLA) et de l’Entente sur le niveau d’exploitation (OLA)- Être responsable de la communication de renseignements pertinents sur la gestion des incidents aux intervenants de leurs secteurs d’activité respectifs (secteur d’activité) ;- Être responsable de la restauration du service dans le cadre de la gestion de projet s’il s’agit de l’ensemble de ses activités respectives ; mettre à jour l’information sur les incidents aux intervenants au sein de leur secteur d’activités respectif, le cas échéant ; - Assurer que tous les projets assignés à la tête de l’informatique dans le programme de travail (POW) au début de l’année est menée en conséquence du Plan Show less Prepare and review in case of need, the amendment of Service Level Agreement (SLA) and Operating Level Agreement (OLA)Ensure that all the projects assigned to head of IT in Program Of Work (POW) at the beginning of the year is conducted accordingly to the PlanBe accountable for all bank infrastructures and applications testing during the Data recovery process twice a yearsBe responsible for empowering IT staff with a Data Recovery exerciseBe accountable for the restoration of service in their respective Line of Businesses; channel incident update information to stakeholders within their respective Line of Businesses as appropriateBe accountable for all the system patches deployment, new systems testing and/or deployment and Operating system deployment. Be accountable on bank system security Anti-virus, and patches and Epo reporting.Be accountable on system access and system access review according to IT governance. Show less Manage and lead teams of technical systems support staff, supporting multi-systems, utilising technology that is unique to Standard Bank Africa. Contribute to systems software strategic planning and investigate ways of improving systems/processes.Develop, maintain and govern system software standards and procedures.Manage and monitor staffing, staff progress on development/training.Manage and monitor HR related issues (staff overtime schedules, expenses, leave schedules).Work in close collaboration with project sponsor to ensure that the ownership and business specifications are clearly defined, understood and correctly prioritised.Effectively communicate the objectives of all programs of work (POW) to all relevant parties (project team, the country senior manager etc...)Manage all POW´s to ensure that they are completed within time, budget and the performance parameters as defined within the scope of the project.Ensure that IT deliverables are implemented in the country and these new releases and upgrades are implemented within the agreed timeframes.Ensure that the country actions BFR´s when required and those new requests are actioned in accordance with Project Governance.Monitor system performance, offer multiple possible diagnoses and multiple possible solutions and ensure that all contingency equipment is operational.Investigate and recommend ways of improving systems/processes and instil a philosophy of problem prevention in the delivery of service, amongst staff.Meeting with suppliers/service provides and evaluate their performance, negotiate and own relevant Service Level Agreements.Prepare weekly/monthly progress reports and meeting papers for the various meetings.Prepare annual IT country budgets with input supplied from all departments and Johannesburg Support Centre.Escalate work related and department matters to the country MD and out of line system abnormalities to Standard Bank Africa IT. Show less As IT Project Officer, ensure that all the projects assigned to head of IT in Program Of Work (POW) at the beginning of the year is conductedj'' accordingly to the Plan.As Change k Officer, supervise all testing and installation of servers, workstations, LAN infrastructure, printers, personal computers, laptops, telecommunication equipment, business applications, software patches, and maintenance or enhancement programs in line with change management procedures.Ensure appropriate maintenance for all personal computers, printers and auxiliary equipment is performed by infrastructure.Ensure monitor, control and maintain all environmental and power support systems e.g. UPS, IT air conditioners, etc. is regularly performed. Ensure complu,,iance with the environmental standards of corporateAs Senior Systems Administrator,, Ensure monitoring tool Teamtrack is fully used to log, track and resolve all reported user faults and problems as required by the Standard Bank Africa Call Centre for systems support. Liaise with Standard Bank Africa IT Call Centre on all issues escalated to himEnsure that all systems in the Data Recovery tested are performed two times per year, all records related to this test kept and given to Auditors during the annual review. Act as the IT Data Recovery manager.Ensure all tapes are being sent each working day offsiteEnsure that the readability tests are conducted and result kept for audit purpose.Prepare and review in case of need, the amendment of Service Level Agreement (SLA) and Operating Level Agreement (OLA) Show less

  • DRC Manager, Production Assurance and Customer Care

    Aug 2021 - now

  • DRC IT Service Management

    May 2018 - now

  • UAT Manager for Finacle Project (mise en œuvre d’un nouveau système bancaire de base)

    Oct 2017 - May 2018

  • IT Service Assurance Manager (Bankmaster Support)

    Jan 2017 - Oct 2017

  • IT Project Manager and Service Assurance Manager at Standard Bank Group

    Jan 2014 - Jan 2017

  • IT Project Manager and Security Manager

    Apr 2013 - Jan 2014

  • Acting Head of IT

    Mar 2012 - Mar 2013

  • IT Project Officer, Change Manager and Senior systems Administratorck'..rl.

    Sept 2007 - Sept 2012