Steve Young

Experience

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  Computer City

  Sept 1993 - Nov 1998

  Computer Technician / Customer Service

  started as a cashier in 1993, promoted to customer service lead then became a computer technician)- shift supervisor for cashiers- assisted with end of day operations (balancing, bank deposits)- customer service- computer upgrades and repair- laser printer maintenance / minor repair- customer support

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  Monroe Community College

  Sept 1998 - May 2000

  IT Specialist (Part-time Professional)

  - Computer desktop support for Windows 3.1 - Windows 2000 and Mac OS 8/ and Mac OS 9. - Assisted with network-related troubleshooting

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  University at Buffalo

  Sept 2000 - Nov 2001

  Senior Help Desk Consultant

  Supported a very wide variety of systems including: Apple OS, Windows 95 - 2000, Sun Solaris 8 and Solaris 9, Linux. - Assisted with network troubleshooting- Senior helpdesk consultant overseeing and mentoring junior team members

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  The CBORD Group, Inc.

  Oct 2002 - Apr 2008

  • Led implementation of several major IT projects including: - Integration of network and systems acquired during multiple corporate mergers - Server virtualization, consolidation using VMWare ESX - Secure wireless infrastructure - Backup datacenter - Secure client support VPN architecture • Developed Enterprise-wide security and disaster recovery plans working with executive management• Designed and administered Red Hat Linux based PCI-DSS Level 1 compliant SaaS hosting environment• Mentored IT staff and provided 3rd-tier technical support for complex troubleshooting Show less • Responsible for administration of over 70 production systems including:- Microsoft Windows 2000/2003/XP- Red Hat Enterprise Linux web/application servers- Microsoft Exchange- Cisco routers- Symantec, Cisco PIX and Sonicwall firewalls - DNS, DHCP, OpenVPN, Microsoft Remote Access- Citrix Metaframe• Maintained network access control policies, firewall rule sets and required technical documentation• Revamped internal IP subnet scheme to accommodate growth and increase security with minimal user impact• Provided technical support for over 300 local and remote employees Show less

  • Information Systems Architect

    Jun 2007 - Apr 2008

  • Network Administrator

    Jan 2005 - Jul 2007

  • IT Support Specialist

    Oct 2002 - Jan 2006
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  Carnegie Mellon University

  May 2008 - May 2009

  Graduate Student

  Accelerated 1 year master's degree program.

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  Social Security Administration

  Jun 2009 - Dec 2010

  IT Fellow

  Rotational management position.Division of Network Engineering:Assisted with the design of network core performance monitoring systems as well as defining network troubleshooting best practices.Systems Integration and Modernization PMO:I analyzed agency software and infrastructure projects and made recommendations to senior management regarding technical feasibility and advised on strategies for migrating to SOA platform.Office of Automation Support:Created metrics and methods to measure required subject matter expert time to support proposed automation initiatives. In addition, I compiled cost benefit analysis reports for a variety of agency software development projects.Awarded Deputy Commissioner's Citation. Show less

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  Blue Ridge Community College

  Dec 2010 - now

  - Responsible for management of Technology Staff and all data systems of the College as well as budgeting- Member of the executive management team with a focus on IT operations and strategic technology planning- Ensures compliance with all policies and procedures of the College, NC Community College System, and applicable State and Federal regulations and statutes Provide instruction in a variety of Information Technology curriculum courses. Taught the following curriculum classes:- CTS-217 Help Desk and Computer Support- SEC-110 Introduction to Information Security- NOS-220 Linux System Administration - Management of IT staff, facilities and budget- Responsible for oversight of all data systems of the College- Chairperson of Technology committee- Ensures compliance with all policies and procedures of the College, NC Community College System, and applicable State and Federal regulations and statutes- Works closely with executive management team to develop strategic technology plans for the College

  • Chief Information Officer

    Oct 2016 - now

  • Information Technology Instructor

    Jan 2018 - May 2020

  • Adjunct Faculty

    Aug 2012 - May 2017

  • Director of Information Technologies

    Dec 2010 - Sept 2016
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  Young Frost, Inc.

  Sept 2016 - now

  CEO

  Information Technology services company with a focus on systems architecture, information security and consulting services.