Crissy Schrubb

Experience

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  Dell Inc

  Sept 2000 - May 2012

  Identified systemic quality issues & drive resolutionMentored Peers to improve quality performance/metricsIdentified and drive online efficiency supported accounts; working with internal sales reps/online consultantsImprovement of conversion of accounts (root causing failures)Customer and Sales education on improving the standard order submissionCustomer education on Dell purchasing processes and requirementsPOC/SME for account specific program/project/training needsInterface with global/cross-functional teams to build and maintain relations with internal customersSupport backlog, aging, pending cancel reportsReporting/analysis – driving efficiencies through data development and improvement of sales time efficiency improvementsEducating sales teams on improvement projectsLead improvement initiatives specific to vertical, organizational or segmentPromoted and supported process improvement initiativesQuarterly updates and goal improvements with regards to sales utilization improvementsDevelopment and delivery of metrics to management through operations review, team settings, 1x1’s, required updates to managementDeveloped mentoring skills Show less Researched/root caused and recorded possible errors submitted by leadership team Managed old departmental mailboxes by routing issues to appropriate Team LeadsSupported peers in their day to day when behind or out of the officeCreated weekly error report so that Team Leads are able to review/train Order Processors on process errors.Verify possible duplicate errors submitted by the Order Verification Team by researching orders and contacting the sales rep and/or customer as neededResponsible for running and distributing daily duplicate report to teamAttended weekly meetings to provide updates to internal departments Prepared Quarterly Controller Reports, Controller Scorecard, and Order Pending Release ReportsPrepared weekly metrics reporting for Small Medium Business Order ProcessingMaintained Quality Review Mailbox Partnered with India Quality Review Team in helping train on the audit process Show less

  • Sales Support Rep

    Jun 2011 - May 2012

  • Account Support Rep

    Nov 2009 - Jun 2011

  • Public Trainer

    Nov 2008 - Nov 2009

  • Detailed Quality Auditor

    Mar 2008 - Oct 2008

  • Quality Control Specialist

    Sept 2000 - Mar 2008
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  Liberty University

  Sept 2012 - Apr 2024

  Student

  Pursuing my Bachelor's Degree in Psychology with Christian Counseling

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  STEPS

  Mar 2017 - Apr 2024

  Program Coordinator
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  STEPS For Life

  Mar 2024 - now

  Executive Director