Salim Araji

Experience

• 

  Playcorp Group of Companies

  Sept 2013 - Nov 2015

  Customer Service Representative

  Playcorp is a wholesale company that specialised in supplying apparel and kitchenware to retailers across Australia.I maintained relationships with retailer clients within my assigned territories while also processing their orders, answering their inquiries, and notifying them of new and incoming ranges.A key aspect of my role was providing assistance to our on-road account managers who constantly required stock updates and product information.

• 

  Global Retail Brands

  Nov 2015 - Apr 2016

  Customer Service Representative

  • Handled incoming calls from online customers, suppliers, and resellers and assisted them with product pricing, ETA’s on stock, backorders, delivery information, or anything else related to their orders with us.• Managed all wholesale accounts within NSW, NT, and WA. This included a combination of retailers, hospitality-related businesses, and bulk buyers.• Processed high-volume commercial orders for large retailers.• Provided sales support to on-road sales representatives nationally.• Provided online customer support via Zendesk and Kayako to the House, Robins Kitchen, and Pet House websites. Show less

• 

  Interior Secrets - Furniture

  May 2016 - Apr 2018

  • Produced high-value commercial and wholesale accounts via various channels.• Worked with commercial clients to ensure that any requirements they had for an upcoming interior design or fit-out project were fulfilled.• Developed operational processes to reduce logistic issues for larger orders, decrease the number of client issues, and ensuring a higher standard of service.• Developed and implemented sales and marketing strategies to increase online sales and brand awareness. Show less • End-to-end website content management using Magento. This included management of homepage, category pages, product pages, landing pages, and on-site content for promotional and seasonal campaigns.• Ensured product and content is accurately represented, strategically merchandised, and optimised to improve conversion rate and customer journey.• Conduct weekly audits of the site to ensure all available product is live, current and accurate.• Ensured all promotional calendar activity is maintained and structured for both digital and creative teams. Show less

  • Wholesale Marketing Manager

    Sept 2016 - Apr 2018

  • Ecommerce Coordinator

    May 2016 - Aug 2016
• 

  Leisure Concepts Australia

  Sept 2018 - Apr 2019

  Account Manager

  • Managed relationships with key clients by providing them with regular catalogue updates, creating orders which fit their stock requirements, and answering any questions they had regarding product details.• Scheduled EDMs via Campaign Monitor which targeted our client base.• Generated sales lead’s via incoming inquiries, trade events, and cold calls.• Provided in-person product training & product presentations.

• 

  The Good Guys

  Apr 2019 - Nov 2021

  • Managed and developed several profitable products and programs, including The Good Guys premium loyalty program, from inception to launch. This included collaborating with other teams within the business to ensure that all areas of the products or programs were developed or updated in line with the project objectives and timelines.•Drove marketing campaign projects which increased brand awareness, strengthened client relationships, and provided customers with new and exciting ways to interact with products and programs from The Good Guys.•Developed and implemented post-launch product updates to ensure the best customer experience based on data provided via reporting platforms such as Infoview, PowerBI, and Tableau.•Presented and represented assigned projects to internal and external stakeholders.•Managed the project timelines and marketing & advertising calendars for new product releases and loyalty program promotions. Show less • Acted as the key point of contact for information regarding specific products, programs, and projects.• Supported the Program Manager with the development, implementation, and launch of programs and products.• Generated performance reports and forecasts for assigned products and programs and distributed to relevant internal managers and external partners.• Ensured that stores were kept up to date with regular product and program updates via several contact channels. • Developed training and guidance materials for several products and programs. Show less

  • Product Marketing Specialist

    Nov 2019 - Nov 2021

  • Program Coordinator

    Apr 2019 - Nov 2019
• 

  Fifth Avenue Collection

  May 2019 - Jul 2021

  Marketing Coordinator

  • Provided the General Manager of the Melbourne office with marketing campaign guidance and timelines.• Managed in-store retail operations and promotional merchandising during key holiday periods.• Processed incoming social media sales orders from customers and interacted with customers to ensure they receive order details and are provided order confirmation.• Coordinated the set-up, asset creation, and promotion development of weekly social media posts and live streams.

• 

  Ms Allure

  Jun 2021 - now

  Director | Marketing & Operations Manager

  Ms Allure began with the aim to source and design the highest quality fashion jewellery and accessories for people with an eye for glamour and quality. Focusing on the highest quality materials such Sterling Silver, Rhodium, Platinum and 18k plating, we strictly avoid low-grade metals so that customers can feel confident in the durability and hypoallergenic qualities of our pieces.Within our first year, our Australian customer base continues to grow month over month and we have expanded our operations to facilitate sales in New Zealand and Canada. With plans to develop a wholesale focused website, open a base of operations in New Zealand and increase our in-store retail presence across Australia, Ms Allure is aiming to become the go to direct selling jewellery company in Australia. Show less

• 

  ChannelAdvisor

  Nov 2021 - Apr 2022

  Client Strategy Manager