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Deepak Kumar Poddar

Deepak Kumar Poddar

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location of Deepak Kumar PoddarGurugram, Haryana, India

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  • Timeline

  • About me

    Quality Assurance Specialist at Marriott Bonvoy - International

  • Education

    • Delhi University

      2009 - 2013
      Bachelor of Commerce (B.Com.) Business Administration and Management, General,

    • School Of Open Learning

      2009 - 2013
      Bachelor of Commerce (B.Com.) Business/Commerce, General B

    • National Institute of Electronics and Information Technology (NIELIT)

      2009 - 2013
      'A' Level deploma Information Technology B

  • Experience

    • Marriott International

      Dec 2015 - now

      Joined Marriott recently as a Channel operations support - Coordinator As of now from April working in Marriott as a quality analyst. Solving tickets raised by hotels from worldwide. Solve parity issues, discrepancy and errors. Holding a 100% satisfaction results on this till now. Post of senior Reservation Associate is a nice responsibility, wherein I am doing team handling, report making, work strategies, escalation reports, case handeling, error reports and interaction with operation department by email on world wide.

      • Lead Coordinator

        Sept 2023 - now

      • Channel Operations and Support

        Oct 2021 - Sept 2023

      • Quality Assurance Analyst

        Apr 2018 - Sept 2023

      • Senior Reservation Associate

        Jan 2017 - Sept 2023

      • Reservation Associate

        Dec 2015 - Sept 2023

    • Quest Retail Private Limited

      Dec 2020 - Oct 2021
      Customer Care Executive

      Worked as a multitasking agent in customer care team, The Body Shop, head office India.

    • Spanco BPO

      -
      Customer Care Executive

  • Licenses & Certifications

    • Confirmation letter