Joel Perez

Experience

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  AT&T

  May 2013 - Sept 2014

  Premise Technician

  As a Premises Technician I am responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services.

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  Ford Audio-Video

  Sept 2014 - Jul 2015

  Installation Technician
• 

  Symbio

  Jul 2015 - Oct 2017

  Installation/ Service Technician
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  Premier Home Technologies, LP dba Premier Technology Group

  Oct 2017 - Oct 2018

  Service Technician/ Programmer
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  Unlimited Integration

  Oct 2018 - Sept 2019

  Programmer/ Service Technicians
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  Multimedia Solutions Inc.

  Sept 2019 - Jun 2020

  Sr Lead Service Technician
• 

  Capitol Technology Group

  Jul 2020 - now

  Service Manager

  Implement custom automation, home entertainment, lighting, and security solutions.• Program and test custom control systems, and educate clients on their use.• Inspect, diagnose, and repair device issues.• Guide install techs to ensure quality product installation.• Integrate multiple control systems into a single user experience.• Coordinate with clients and 3rd party vendors for tailor-made system implementations.• Optimized service call procedures resulting in a 50% reduction in labor cost and increased efficiency. Show less