Dr. Jennifer Trout, DBA, APHR, DASM

Experience

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  GTE Financial

  Jan 1997 - Jan 2004

  Branch Representative

  Responsible for opening accounts, cross-selling products/services and resolving member related issues while maintaining a professional, friendly, and a team spirit attitude. Key Areas of Responsibilities: • Identify, recommend, and sell appropriate GTE FCU products and services in order to build a full financial relationship in accordance with the business strategy. • Establish new and maintain existing member accounts. • Demonstrate awareness of Credit Union and Community Financial Center goals. Promote appropriate products and services to meet or exceed these goals. • Maintain thorough working knowledge of Credit Union products and services in order to educate and assist member with their financial needs. • Process member financial transactions; originate, process, and close all loans. • Gather information, analyze facts, and educate member on appropriate products/services to meet needs to resolve issues. • Support and assist team members as needed in order to provide quality member service at all times. • Identify fraudulent activity to prevent potential loss. • Observe Credit Union guidelines, policies, and procedures in order to adhere to compliance regulations, and security standards. • Exhibit a desire for continuous education to ensure personal growth and achievement to better serve our members. • Demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act. Show less

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  Lazydays Rv

  Aug 2004 - Sept 2008

  Loan Specialist/Broker

  • Collected consumer information through interviewing process securing private information. • Analyzed consumer credit information. • Prepared financial reports every month to assist managers and sales with planning. • Assisted customers with financing options. • Gathered supporting documents to help obtain financing. • Negotiated financing contracts with external lenders, consumers, and sales managers. • Developed and maintained outside financing relationships with many local credit unions and national financial institutions. • Exceeded sales goals monthly and secured financial sales growth over 3.8 million dollars for otherwise lost opportunities. Show less

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  Argosy University

  Sept 2009 - May 2012

  Assistant Director of Admissions

  Responsible for recruiting qualified applicants for admissions to the school following state and federal accreditation and Institute policies and regulations, consistent with the highest ethical standards. The ADA manages time and inquiry resources to achieve monthly application and quarterly and annual enrollment plans. The ADA must conduct a high quantity of prospect phone contacts to secure a weekly standard appointment set and interview activity and conduct follow-up activity with unresolved interviewees and future class applicants. Incumbent must assure that the EDMC philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position. Show less

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  Rasmussen University

  Apr 2014 - Jan 2022

  Serve as Program Leaders and academic experts for programs, providing vision, oversight, and direction for academic quality and student success. Responsible for overseeing curriculum development, program review, learning outcome assessment, and the academic health of the program(s). As Department Chair works collaboratively with the Department Dean and program faculty, regularly engaging with leaders across the College to ensure academic programming is of the highest quality and students are successful. Teaching in one's discipline is an essential component of this role. Show less • Teach four business courses residentially and online per term.• Provide local administrative leadership of the Business program.• Provide leadership of the School of Business programs at the campus level. • Ensure ongoing program evaluation and improvement of the campus Accounting & Business Management programs. • Work with Admissions and Career Advisors to promote the program. • Provide approved curriculum instruction. • Implement daily lesson plans utilizing appropriate instructional aides. • Recommend improvements in the course curriculum. • Maintain appropriate subject matter expertise. • Communicate with and provide timely feedback to students regarding academic progress. • Participate in academic support programs, certificate programs, and professional associations where possible and appropriate. • Motivate and inspire students to grow intellectually and professionally during their Rasmussen College academic careers.. Project-program management Show less Served as the Assessment Coordinator at the Campus and National levels. Duties included:* Participated in the work of the College Assessment Academy team for the HLC Transferable Skills Learning Project. * Supported important assessment initiatives for the College with the Assistant Vice President of Institutional Research and Assessment and other Assessment Coordinators.*Reviewed, assessed, and commented on student transferable skill artefacts. *Developed and implemented Action Plans and Initiatives to improve student learning outcomes. *Developed and Implemented Common Core Assessments in a variety of courses.* Attended quarterly project focused and quality assurance meetings to evaluate performance tasks. Show less

  • Department Chair School of Business for Management, Healthcare, HR & Organizational Leadership

    Apr 2016 - Jan 2022

  • School of Business

    May 2012 - Jan 2022

  • Assessment Coordinator

    Apr 2014 - Dec 2014
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  Rasmussen College

  May 2014 - Jan 2022

  Subject Matter Expert for Operations Management, Logistics and Supply Chain, Quality Improvement

  Subject Matter Experts (SME's) will act as Contractors assigned to collaborate with an Instructional Designer. Instructional Designers are members of the Curriculum Development Team and report to the Director of Curriculum Development. Responsibilities: Subject Matter Experts create an exciting teaching and learning environment by creating original content for online courses. SME's leverage the experience and knowledge of their field to set the stage for the success of these career-oriented students. By creating course content that will genuinely fulfil every student's educational needs of every student; Subject Matter Experts will contribute to the college by creating an overall positive experience for students of Rasmussen College. Additional responsibilities include: • Producing original instructional materials for online learning • Delivering content using the appropriate templates • Delivering the content promptly • Participating in regular review sessions with an instructional designer • Being an available resource throughout the entire course development process Show less

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  UKG

  Apr 2022 - now

  Principle Human Insights Program Manager