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CPA (T) Erick Mrema

Customer Experience

2000 followers

Tanzania

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Timeline
About me
Officer, Credit Initiation
Education
- Loyola High School
  2015 - 2017
  A level; Advanced Level Certificate Business; ECA(ECONOMICS,COMMERCE AND ACCOUNTANCY)
- University of Dar es Salaam (UDSM)
  2017 - 2020
  Bachelor of Arts - Economics Economics
Experience
- NMB Bank Plc
  Jul 2019 - Oct 2019
  Customer Experience
- NMB Bank Plc
  May 2021 - Oct 2023
  Contact Center Agent
  Head Office;To serve NMB customers, by determining their needs, answering their enquiries and resolving their problems.
- Standard Chartered
  Oct 2023 - now
  - Lead or assist screening/ analysing loan applicants, financial status, credit bureaus, or property evaluations to determine feasibility of granting loans. - Proactively analyse financial statements by identifying trends, weaknesses, industry comparisons for loan approval. -Research specific industry trends and identify risks or issues associated with a particular type of credit and the potential impact these might have on the borrower’s perfomance and/or repayment capacity. -Identify operational and credit risks within Risk & Lending Operations. -Contribute to customer satisfaction and service quality as per established standard. Show less
  - Officer, Credit Initiation
    May 2024 - now
  - Officer, Lending Operations
    Oct 2023 - May 2024
Licenses & Certifications
- Certified Public Accountant (CPA)
  NBAA
  Sept 2023