Shitanshu Kaushal

Experience

• 

  RBS

  Oct 2006 - Sept 2009

  Customer Service Representative

   Provided support in Customer service in Credit Card Account Looked after payment processing from SB to the Credit Card Account Detected Avoiding and Reporting Fraudulent to avoid any misuses Provided various information to customer about Charge Back Process, Account info; also took request for fraud transaction and charge disputes in CTS Processed the request for Balance Transfer, Loan on Call and EMI Conversion Rendered On-Job-Training (OJT); gave trainings on few topics to new joiners Show less

• 

  Genpact

  Jul 2011 - now

   Adept at coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence Prudent, disciplined & self-motivated professional with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management A dynamic professional with experience of 9.3 years in Operations & Process Management, Quality Assurance & Control, Training & Development, Client Servicing and Team Management in BPO domain Worked with Genpact, Gurgaon as Process Developer; actively involved in process KRAFT entailing Invoice Processing, Quality, Compliance & Vendor Management Experienced in managing process operations viz. Accounts Payable, Requisition to PO Process, Customer Service etc. with an aim to accomplish corporate plans & goals successfully Proficient in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per the set SLAs Show less

  • Assistant Manager

    Jan 2023 - now

  • Process Developer/Management Trainee

    Jul 2011 - now
• 

  Genpact EMEA

  Jul 2019 - Jan 2023

  Management Trainee