
Marwa Rushdy
Office Manager / Event Manager

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About me
"People's advocate" - L&D Consultant, MD, COM, Certified Coach
Education

Banha University
-B.A. Faculty Medicine
Sterling International Ambassador
2017 - 2019Organizational ExcellenceThe Sterling International Organizational Excellence Model is a transformation framework that is built on systems thinking, which states that all business functions and units must operate as one and be integrated with one another. With the support of a healthy culture, this is the only way to achieve and sustain business and performance excellence.The model includes thorough assessment of how the organization develops, deploys, aligns and integrates its processes. The assessment also… Show more The Sterling International Organizational Excellence Model is a transformation framework that is built on systems thinking, which states that all business functions and units must operate as one and be integrated with one another. With the support of a healthy culture, this is the only way to achieve and sustain business and performance excellence.The model includes thorough assessment of how the organization develops, deploys, aligns and integrates its processes. The assessment also includes site visits, interviews and documents review, to be able to affirm that processes in place are implemented and understood across the organization. Show less

Kuwait English School
1984 - 1998IGCSE
Florida State University
2015 - 2017Certified Organizational Management Organizational LeadershipThe Certificate in Organizational Management (COM) program is a comprehensive leadership and management program aimed at private-sector companies. There are 8 four-day courses, known as Levels 1-8, plus required assignments and exams.
Experience

Marriage Egypt
Jan 2001 - Jan 2003Office Manager / Event Manager
Amideast
Feb 2003 - May 2003Administrative Assistant
Nefertari American School
Jan 2006 - May 2006Science TeacherTaught Science for grades 4 & 5Classroom managementLesson planning

Dar El Salam Hospital
Nov 2006 - Jan 2008Blood Bank Resident
ALICO
May 2007 - Nov 2008Doctor representative
Amideast
Nov 2007 - Sept 2009Part Time English Instructor
EFE-Egypt
Feb 2008 - Jun 2012Senior Alumni Coordinator
EFE|Egypt
Jul 2011 - Mar 2013Program Manager1. Participants Screening and Selection: Coordinating and overseeing participant selection process inclusive of sourcing, administering placement tests, interviewing and selecting participants2. Project Management: - Developing, documenting and managing the implementation all program processes and procedures- Report periodically on program development and implementation- Manage EFE|Egypt program Associates and interns- Manage donor programs as per donor programmatic requirements- Establish and cultivate employer relationships to ensure continued support of the student on the job training and hiring of EFE|Egypt graduates- Backstopping with any program implementation problems and/or student requests and concerns3. Strategic and Operational Support:- Assist Country CEO with proposal writing- Assist Country CEO on all program affairs as related to program operations and management- Prepare and submit monthly progress reports on all training programs to CEO.4. Students Advisor and Support:- Serve as mentor and advisor for students, regularly visiting courses and providing additional guidance for them as needed- Arrange and organize guest speakers sessions, special events, and graduation ceremonies that motivates and inspires students 5. Project Monitoring and Evaluation:- Tracking participant development and employer satisfaction before, during and after the training program and throughout the first year of employment- Develop quarterly reports for all students for internal tracking and submission to Headquarters in the United States.- Identify and assess for feasibility potential training projects through careful needs assessments and prepare accurate description of training program requirements. Show less

Life Sciences Academy
Jul 2013 - Dec 2018• Develop Training Programs- Describe the value chain of the training & development from needs assessment of clients up to delivering the required training & getting feedback- Certified on the CPD (Continuous Professional Development) model to ensure that training programs are properly designed & maintains CPD international quality standards- Created forms, questionnaires, surveys & reports for team members to assess client needs, training feedback and satisfaction rates of all the courses• LSA Strategy & Business Planning:- Contribution to the Strategy and Business plan development- Handling the follow up with the different departments for the monthly and quarterly reports to ensure the strategic KPIs are achieved as planned• Team Management and Coaching: Identify training needs for own team and suggest training programs or development opportunities Mentoring other team members to raise performance and achieve the department’s objectives• Strategic and Operational Support and enhancement: Act as a focal point between the operation’s team and other departments to provide the necessary alignment with the overall strategy & priorities Establishing Standards of Operating Procedure & internal policies Set and implement the criteria for measuring operational excellence & the ultimate outcome/delivery of each training program Structure & operate the department to allow maximum innovation of ideas to improve operations, enhance quality, & innovate new products/solutions• Training Value Chain Management:1. Academic Affiliations: Sourcing & managing relationships with all local, regional & international academic affiliations & assign certain relationships for other team members Set & implement the criteria for measuring the effectiveness & quality of the sourced trainers, & providers2. Client Management: Conduct TNA to source the best training provider for requested courses Develop & review the training proposals requested by the clients Show less • Manage Operational Expenses: Manage operational expenses with operation's team and to ensure proper planning and execution as per the submitted budget for each program• Manage Relationships with Academic Affiliations: Manage the communication of the all international and regional academic providers • Attract New Academic Affiliations: Expand network of Academic Affiliations and communicate effectively to seek new opportunities, based on the new program requests received from clients• Customer Service: Supervise all logistical services with coordination team to implement programs efficiently • Improve Operations: Act as a focal point between the operation’s team and other departments to provide the necessary alignment with the overall strategy and priorities by arranging regular meetings and constant communication among all departments. • Establishing Standards of Operating Procedure and internal policies (e.g. forms, check lists, templates, training materials) through consulting with other departments to ensure delivering the quality standards set for our training programs and provide timely operation Show less
Operations Supervisor
Apr 2015 - Dec 2018Medical Affairs Officer
Jul 2013 - Mar 2015

KRH
Mar 2019 - nowTraining Manager
Licenses & Certifications

Certified Coach
Coach Transformation AcademyDec 2021
Languages
- enEnglish
- arArabic
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