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Mark Bien

Mark Bien

Liaison Officer

Followers of Mark Bien2000 followers
location of Mark BienMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Experienced Operations Manager, POC, Data Privacy Officer -Aut viam inveniam aut faciam-

  • Education

    • AMA Computer University East Rizal

      -
      B.S Electronics and Communications Engineering

    • AMA Computer University

      2004 - 2008
      BS Engineering Electrical and Electronics Engineering

      Activities and Societies: AMA Electronics and Communications Engineering Society, AMA Volleyball Varisty Team ( Team Captain ), Student Council

  • Experience

    • CERES Homes Inc

      Jan 1997 - Jan 1999
      Liaison Officer

      Processed Land Titles, Housing Documentation and Housing LoansTracked Housing Construction and DevelopmentPerformed Quality Control of House Integrity before release to clientsPublic Relation;

    • Link2Support

      Jan 2002 - Jan 2004
      Assistant Team Leader

      Provides technical support to Small Office and Home Offices in regards with their Linksys Cisco devices. Provide Training for New Hires

    • TOP SHELF

      Jan 2008 - Jan 2009

      • Assistant

        Jan 2008 - Jan 2009

      • Assistant

        Jan 2008 - Jan 2009

    • J&LG Citihomes

      Jan 2009 - Jan 2010
      Product Support Specialist

      Documentation Head / Marketing and Sales HeadHandles Loan DocumentsProcessed Legal Documents Regarding Land Development Including, Land Titles, Electric and Water Utilities, Government Requirements, Bank Requirements, HDMF requirements.Inspections of Housing Units to be delivered to HDMFHandles and Managed Brokers and AgentsPublic Relations; MSI-ECS Support Engineer (OJT)Troubleshoot computer peripherals Repairs Computer ( Desktop, Laptop, Servers, Routers )Maintain computer devicesCustomer Relation; Link2support Call Center; Maintain Local Area Network ( wired and wireless )Troubleshoot Wired and Wireless networksRepairs Routers and Print serversUpdate, Suggest, Advice customers about the product being supported Show less

    • Mortgage Ezy Pty Ltd

      Jan 2010 - Sept 2013

      Managed Sales Support group.Supported Account Managers with theor daily task.Answered Loan Scenarios Prepares management ReportsTrained New Hires for the Sales Team and Re-enforcement Trainings for the Sales Support GroupContacts Business PartnersProvide Updates on Business Partners Application and pushes for ApprovalFollow Ups and Chasing of Missing InformationProvides above and beyond support to Business PartnersOthers Assessment Of Home Loan Applications, Submission of Loan Mortgage Insurance Proposal, Recommendation for Approval of Loan Application. Scenarios and Business Partners Communications Appointment settings for Account ManagersAppointment settings for Business PartnersCold Calling

      • Team Leader - Sales

        Aug 2010 - Sept 2013

      • Assessing Lending Officer

        Aug 2011 - Apr 2012

      • Sales

        Jan 2010 - Jan 2012

    • Mortgage EZY

      Aug 2010 - Sept 2013

      Provide Support to an Account Manager and BrokersProvide Support to the Credit OfficersLoan Scenarios and Product SolutionsManaging Sales Support GroupTraining of New Hire for SalesCross Training other Departments; Mortgage EZYLending Support OfficerApproval Lending OfficerLoan Application Assessments and Recommendation for ApprovalTraining of New Hire for Lending DepartmentCross Training other Departments; Reduce Home LoansTele-Sales AgentSchedules Phone meeting with Home Loan ConsultantGathers information from client that is vital for loan refinancing purposes.Lead GenerationProvide Training for new Hires; One World LearningReduce Home Loans RepresentativeSchedules Home and Phone meeting with Australian BrokersGathers information from client that is vital for loan refinancing purposes Show less

      • Team Lead – Sales Support Officer

        Jan 2012 - Sept 2013

      • Sales

        Aug 2010 - Sept 2013

    • Mortgage Ezy Pty Ltd

      Aug 2014 - Jun 2015
      Sales and Retention Officer

      Will get your Scenarios and Loans Across, will walk with you step by step.Let me work with you and for you to get your business approved

    • AXA Philippines

      Jul 2015 - Jul 2017
      Financial Advisor

      In-active however still doing referrals

    • Assurant BPO Solutions Inc.

      Dec 2015 - Nov 2017
      Account Manager

      - Manage activities for Managed Services Clients including planning, preparation and readiness in delivering an excellent customer support experience as per laid out KPI- Act as liaison point and maintain close and active engagement with key stakeholders to ensure progression of lifecycle plans to schedules.- Prepare and maintain project and quality plans and track activities against the plan, providing regular and accurate reports as appropriate.- Act as a key Customer Support reference point for Managed Service Clients- Identify and champion issues and opportunities in partnership with key stakeholders where improvements to the customer experience of support can be made.- Work across the global Customer Support teams and functions to coordinate projects, and activities, as well as share information to deliver high levels of customer satisfaction.- Support and assist in other project activities as required and assigned by executive management.- Be a partner to our local and global Customer Support teams, sharing insight, knowledge, and best practices- Manage and develop the client relations through the full life-cycle of the account — on-boarding, initial ramp up, ongoing account management, end of month billing, and monthly/quarterly business reviews, etc. Show less

    • AAMC Training Group

      Jan 2018 - Jul 2018
      Account Executive

    • EBR Global

      Dec 2018 - Dec 2020
      Sales and Vending Manager

      Sales and Vending ManagerEmployee break room management, streamlining vendor/concessionaire services, improving data collection, apply technology to the experience thru the Kiosk and simplification of point of contact.

    • CLIENT1ST (KICHAR-MICAITY SERVICES)

      Dec 2020 - Aug 2023
      Operations Support Manager

      Involves significant autonomy and responsible for achieving the goals of the business by undertaking activities in promoting the brand, building and maintaining relationships with our members, new and existing referrers, referring employers, and our JV partners in Australia.

    • Client1st Kichar Micaity Services

      Dec 2020 - Aug 2023
      Operations Manager

      At Client1st Kichar-Micaity Services, we owe our success to our team making sure that we work together so that we don't drop the ball; but in the case when the ball gets dropped, everyone dives for the ball. As an Operations Manager and Point of Contact at our PH site, I manage overall operations and am responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the company.

  • Licenses & Certifications