Tom Head

Experience

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  Cosmos Holidays

  Jan 2012 - Jan 2013

  Representative

  • Organized and managed Welcome Meetings for up to 50 people.• Promoted excursions through live lectures, video presentations, seminars and personal consultations. • Exceeded monthly sales and customer service targets.• Based in Tenerife for 7 months and Lanzarote for 4 months.• Confident public speaker

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  Princess Cruises

  Jan 2013 - Jan 2015

  Purser

  • Travelled round the Caribbean, Mediterranean & Baltic. • Customer Service Agent: Provided outstanding customer service for ships carrying up to 3,200 guests. Responsible for basic accounting and balancing cash float.• Ability to engage and create positive relationships with guests and staff from various countries and cultures around the world. • Tour Agent: Managed, planned and monitored all operations and revenue areas of the Shore Excursion Department.• Art Administrator: Prepared guest invoices for art purchased at art auctions representing a $1 million art collection. Show less

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  Tropical Sky

  Jan 2015 - Oct 2018

  Travel Consultant

  • Caribbean, Indian Ocean, Florida & Weddings Specialist• Booking unforgettable weddings overseas• Receive customer enquiries by telephone and e-mail to book long haul luxury tailor-made holidays• Making outbound calls to previous customers to advise and assist on holiday choices• To hit and exceed monthly target keeping a high conversion• Follow up on all quotes made• Representing Tropical Sky Weddings at wedding events in London

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  TOUCHDOWN HOLIDAYS

  Oct 2018 - Oct 2020

  Sales Agent

  • Worldwide Destination Specialist for resort & cruise• Selling to people within the travel industry• Receive customer enquiries by telephone and e-mail to book holidays• Making outbound calls to previous customers to advise and assist on holiday choices• To hit and exceed monthly target keeping a high conversion• Follow up on all quotes made• Representing Touchdown at roadshows

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  Freeman Forman Estate Agents

  Oct 2020 - May 2021

  Sales Negotiator

  Working within a team of 5 Sales Negotiators within property sales to inspire the achievement of assigned targets and company revenue growth; reporting to the branch manager.• Organise viewings with potential buyers and follow up on online leads• Drive the sales process as a whole whilst aiding the purchaser and vendor throughout the process• Maintain exceptional customer service and advice to all clients• Initiate new opportunities in the property industry and develop contacts in order to help secure future business• Key account holder • Management of daily and weekly diary• Assist in winning instructions within the companies agreed fee structure in order to increase the company`s market share• Proactive to meet the demands within a highly targeted environment Show less

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  TOUCHDOWN HOLIDAYS

  May 2021 - Sept 2022

  Sales Agent

  • Worldwide Destination Specialist for resort & cruise• Selling to people within the travel industry• Receive customer enquiries by telephone and e-mail to book holidays• Making outbound calls to previous customers to advise and assist on holiday choices• To hit and exceed monthly target keeping a high conversion• Follow up on all quotes made• Representing Touchdown at roadshows

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  Travelopia

  Sept 2022 - now

  Regional Account Manager

  • Proactively engage with customers via phone, email and/or video calls.• Develop, grow and manage my own sales pipeline by delivering excellent customer service to repeat bookers and new enquiries.• Handling all aspects of the booking to deliver a seamless, personalised service.• Converting direct, business to business and marketing generated enquiries to sales and initiate follow-up procedures to ensure successful conversion.• Accurate use of CRM system in a timely manner. Creating and updating new customers, opportunities, maintaining hotlists and favourite lists.• Negotiate and deal with sales challenges to successfully generate maximum revenue, margin and volume in line with individual and team targets.• Maintain up-to-date information relating to current campaigns, special offers, operational changes, product updates and competitor products. Show less