Paula Costa

Experience

• 

  NTT DATA

  Aug 2017 - Sept 2019

  I've worked for an industry company, playing an admin/consultant role. My activities were to understand business requirements, create functional flows, create architectural flows, provide solution documentation, participate in architectural meetings, configure the org using the standard tools provided by the Salesforce platform, and follow the entire development process until the delivery in production. I used to go to the client's office to participate in workshops and develop a good relationship with all the people involved in the rollout. Show less I started my career working in a support team for a telecom company. My daily activities involved troubleshooting errors, applying fixes throughout the deployment process, and creating small enhancement solutions. I used to create how-to documents to teach the end-user how to follow processes on the platform. After working on a support team, I had the opportunity to work on a project team understanding the requirements, creating functional flows, deploying the solution, and establishing a relationship with the customer. Show less

  • System Analyst

    May 2019 - Sept 2019

  • Junior System Analyst

    Aug 2017 - May 2019
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  Wipro Brasil

  Sept 2019 - Mar 2020

  System Analyst

  At Wipro, I had the opportunity to work at Johnson & Johnson as a body shop, playing the Service Specialist role. It consisted of guaranteeing a successful delivery of the projects, making sure that all the J&J policies and compliance standards were followed. I used to help with solution architecture designs and document the solution. A very important part of this role was to provide innovation regarding Salesforce products to automate the business's daily tasks.

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  NTT DATA

  Mar 2020 - Oct 2021

  System Analyst

  Continued working at Johnson & Johnson as a Service Specialist, but with the responsibility to develop other people at the agency through bootcamps and trainings. I also had the opportunity to work for the banking market in an admin/consultant role configuring the org using the standard tools provided by the Salesforce platform and following the entire development process until the delivery in production, with a focus on Service Cloud and SFDX versioning code and deploying artifacts.

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  Johnson & Johnson

  Oct 2021 - Nov 2024

  As a leader, my daily activities consist of guiding the team through development best practices, removing technical blockers, ensuring a successful delivery of the projects by making sure that all the J&J policies and compliance standards are followed. I am the main technical point of contact for a LATAM Salesforce instance. I am responsible for creating governance standards, scheduling the deployments and refreshes throughout the year, maintaining the CI/CD pipeline working properly, and approving project and architectural documentation. I am also a people leader, helping others to develop themselves through trainings, bootcamps, and direct leadership. Show less After working at J&J as a vendor, I became an internal employee playing the Senior Engineer role. My daily activities were to understand business requirements, create functional flows, create architectural flows, provide solution documentation, participate in architectural meetings, configure the org using the standard tools provided by the Salesforce platform, and follow the entire development process until the delivery in production. Leveraging my previous knowledge in SFDX, I could implement the CI/CD pipeline for the MedTech org. Show less

  • Lead Engineer

    Apr 2023 - Nov 2024

  • Senior Engineer

    Oct 2021 - Apr 2023
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  Salesforce

  Nov 2024 - now

  Solutions Architect