Maaz Khan

Experience

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  Tectonic, an insight2action technology services company

  Jun 2010 - Mar 2012

  Associate Consultant

  As part of salesforce development team of a salesforce consultancy firm I was engage in numerous project with responsibilities of Salesforce configuration and customization which includes standard and custom object, workflows, communities, triggers, case management, call center (CTI), sales cloud, service cloud, marketing cloud. Development using Apex, Visualforce, Integration related activities to connect salesforce in real time with other client systems Configure Reports and Dashboards using native functionality and customization to fulfill general and specific requirements, Data migration, Security model implementation, defining roles and profiles Show less

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  NSI Global

  Mar 2012 - Jun 2013

  Senior Consultant

  My responsibilities as a lead consultant in salesforce.com practice were to provide customers withend to end delivery of solutions/projects Meetings with customer, requirement gathering/analysis and Solution design Managing the development team, project management and ensuring on time delivery of quality projects Getting engage in development activities with team Salesforce configuration and customization which includes standard and custom object, workflows, communities, triggers, case management, call center (CTI), sales cloud, service cloud, marketing cloud, development using Apex and Visualforce Integration related activities to connect salesforce in real time with other client systems Data migration, UAT, system testing, User training and Post live support Show less

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  Dubai Properties Group

  Jun 2013 - May 2014

  Salesforce Consultant

  As a member of Salesforce team responsibilities I was holding were Understanding users/business units requirements and transforming them to a scope document Designing and implementing solutions on top of salesforce.com based on requirements Enhancements in salesforce.com system for sales (build to sell and build to lease) and after sales processes. Leads management, case management, call center management, integration with ERP (Orcale E-Business Suite) and Maximo asset management Salesforce configuration, customization with includes standard and custom functionalities, apex, visual force, workflows triggers, customer and partner portals Providing reports and dashboards to users and top management to monitor individual performance, team and company performance User training and support related activities Show less

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  Dubai South

  May 2014 - May 2018

  Manager Applications / Team Lead (CRM)

  Key responsibilities which I hold as a lead of Business Solutions (CRM) Team are Managing, maintaining and enhancing the solutions related to Sales, Customer Service, FreeZone Management, Marketing, Real Estate and Finance build on top of salesforce.com based on requirements by different business units. Keeping a close eye on business needs, providing them with cost effective and timely solution to cater their needs. Business analysis activities along with solution design and documentation Change management, release management Team and project management to ensure on time and within budget delivery Salesforce configuration, customization and development by participating in implementation activities along with team Vendor management UAT, system testing along with RFC and rolling out change/project to live User training User and system support related activities Show less

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  AirAsia

  May 2018 - Apr 2019

  Software Architecture Lead (Salesforce)
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  Destined (a media.monks company)

  Apr 2019 - now

  • Global Head of Development (Salesforce) & General Manager Pakistan (now part of Media.Monks)

    Dec 2021 - now

  • Development Manager

    Apr 2019 - Jan 2022
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  Monks

  Jan 2022 - now

  Global Head of Development (Salesforce) & General Manager Pakistan