Margarida Quinta

Experience

• 

  Vobis

  Jan 1999 - Jan 2000

  Cash Attendant
• 

  TMN

  Jan 2002 - Jan 2006

  Team leader

  ▪ Reporting to Management, my job was to set up team´s shifts and rotation schedules, taking into account holidays and absences and making sure all training required by TMN was delivered so that all Team members were able to achieve the required Client Care Deliverables and answer all clients’ calls available.▪ Deliver to the Team and Management a daily and monthly analysis of the Team´s performance and calls targets met as long as strategy for the day/month so we could meet the targets.▪ Ensure that TMN high quality standards were delivered to the client on each call, through active listening and call coaching.▪ Maximise the human resources, ensuring all clients calls were answered to with high level of competence offering less waiting time to the costumers by working together with other Team Leaders. Exibir menos

• 

  Payplan

  Jan 2007 - Jan 2014

  Team Leader

  ▪ Reporting to Senior Management my job was to deliver business needs through the personal contribution and proactive development, management and involvement of my team.▪ The primary focus of my role was to engage, inspire and develop my team together with effective management of underperformance. Ensure all training needs were met, setting up monthly schedules and rotation with holidays and absences.▪ Develop and motivate my team to achieve a high level of output, making sure they were profitable to the company and delivering excellent client care to all customers. Exibir menos

• 

  Tech Data

  Jan 2017 - Jan 2018

  After Sales Retail

  Reporting to the After Sales Director, I'm responsible for structuring and executing the strategy for the after sales relationship with retailers as well as implementing and improving the service levels.Elaborating reports such as the after sales debit notes from retailers, shipping costs and RMA analysis.Direct contact with retailers, vendors and service repair partners in order to resolve equipment repair issues as well as claim debit notes. Meetings with vendors with the view to improve and update warranty and after sales procedures and processes. Exibir menos

• 

  BNP Paribas

  Jan 2018 - Jan 2020

  WM Securities Transfers Officer

  • Analysing and booking the internal and external transfers, on securities and funds for all the Wealth Management (WM) sites • Controlling and reconciliation of securities holdings • Ensuring the proper exchange of SSIs, and the settlement of the transfers through our custodians' network • Following the settlement process of securities transfers on the markets • Managing different securities migrations (sites and custodians) • Working with other back office teams and other WM entities Exibir menos

• 

  Profit Connect

  Jan 2020 - Nov 2020

  Retail Auditor

  • Conduct audit reviews on stock supplier accounts with the objective of generating revenue for the client through the identification, validation and collection of client overpayments and/or under recoveries. Perform due diligence necessary to validate recoveries and provide documentation necessary to facilitate timely collection of client funds• Create and maintain strong relationships with Client staff and supplier network• Manage work flow and recover identified amounts• Ensure that the Service Level Agreements established for both Internal and External parties are maintained in a professional manner. Identify additional business/ revenue opportunities within the client and highlight them to lead auditor• Participate in meetings and client discussions relative to process improvement and Profit Connect’s value-added reports and deliverables• Provide periodic reports to management relative to historical and forecasted audit results Exibir menos