Johnny De Los Santos

Experience

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  Datapipe

  Sept 2004 - May 2021

  Senior Windows System Administrator

  • Dedicated Enterprise-level support and contact for multiple clients.• Troubleshooting and Maintenance of Windows Servers.• Implementation and deployment of Cloud resources (AWS, Azure).• Installation, configuration of supported Application and Services.• Configuration of Monitoring System (In-house, EM7, New Relic).• Physical to Virtual Infrastructure migration assistance (VM, Cloud).• Management of OS Security patches and vulnerabilities Remediation.• Report writing and process and procedure documentation. Show less

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  Rackspace Technology

  Oct 2017 - May 2021

  Windows Support Engineer

  • Diagnose and troubleshoot complex Windows Server issues.• Rapidly respond to critical incidents.• Perform thorough root cause analysis to prevent recurring issues.• Implementation and Deployment of Cloud resources.

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  Rackspace Technology

  Aug 2022 - Jun 2024

  Lead Customer Success Engineer

  • As a member of a dedicated account team I helped managed a large customer account base.• Responsibilities included: Environment growth planning, owning complex customer issues, upgrading, monitoring and account documentation.