Fay Berki

Experience

• 

  Vivartia

  Oct 2014 - Apr 2015

  Food Technologist

  • Checked and improved quality control processes, from the selection of raw materials to the finished products• Inspected raw ingredients for stability before processing finished products to ensure safety, nutritional value, and quality• Researched for alternatives to undesirable and harmful additives• Microbiological analysis for food resistance

• 

  Isigonis Group

  Jan 2016 - Feb 2017

  Business Administrator Executive
• 

  Papastratos S.A.

  Mar 2017 - Sept 2021

  • Responsible for active communication with consumers • Handled customer complaints with empathy and composure• Consistently met my short and long-term targets• Maintenance of proper visibility at IQOS corners & sufficient stock levels• Engagement of Public employees regarding IQOS products• Training of partners personnel in selling techniques & PMI systems • On the job training & induction of newcomers• Welcoming & engaging new consumers in the store• Providing consumers with the best IQOS experience• Successfully handling customer care issues • Proactively participated in meetings and helped create new practices• Trained, coached, and supervised new staff members• Hosted inauguration events Show less

  • Indirect Retail Executive

    Mar 2019 - Sept 2021

  • IQOS Advisor

    Mar 2017 - Feb 2019
• 

  Philip Morris International

  Oct 2021 - now

  • Responsible for execution of economic settlements for Key Accounts & Suppliers • Handling day-to-day operational tasks of exclusive partners• Daily support Field Force teams• Key Account material and equipment management, Handling of purchase orders and requisitions• Pitched ideas on how to improve back-office processes• Redesign KA store visibility • Ensure proper execution of merchandising guidelines • Participation in contract preparation for Key Accounts

  • PR & Events Specialist

    Mar 2024 - now

  • Team Leader Indirect Retail Channels

    Dec 2023 - Mar 2024

  • Commercialization Planner

    Mar 2023 - Nov 2023

  • Key Account Development Executive

    Oct 2021 - Feb 2023