Camila Rique

Volunteer

Budapest, Budapest, Hungary

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Timeline
About me
Senior Specialist - Billing Solutions at Avis Budget Group
Education
- Scoala Nationala de Studii Politice si Administrative (SNSPA)
  2018 - 2019
  Erasmus+ Scholarship sponsored by European Union/European Commission in Romania
- Eötvös Loránd University
  2021 - 2023
  Master in Ethnic and Minority Policy
  Stipendium Hungaricum Scholarship holder
- Bandırma Onyedi Eylül Üniversitesi
  2018 - 2018
  Turkish Summer School 2018 - Yunus Emre Enstitüsü - Turkish Language Course
  Full scholarship sponsored by Yunus Emre Institute.
- Universidade Estadual da Paraíba
  2015 - 2019
  Bachelor's degree International Relations
Experience
- AFS Intercultura Brasil - Oficial
  Sept 2012 - now
  Volunteer
  I was chapter president for many years, national trainer and also regional counsellor in Brazil.Now in Hungary I am a local counsellor for foreign students.
- KNN Idiomas Brasil
  Feb 2020 - Jul 2021
  English Teacher
- Starbucks
  Apr 2022 - Jul 2022
  Barista
- Avis Budget Group
  Aug 2022 - now
  Investigating disputed invoices when customers disagree with chargesAcknowledging customer complaints and complete all relevant administration associated with resolving the cases on a day to day basis on agreed SLA, so as to maintain accurate records of all complaints and ensure they are effectively resolvedCooperating with departments in the BSC which can give help in the competent problem solvingKeeping customer database and accounts up-to-date, registering and following up cases (i.e. payment terms).Ensuring consistent, efficient and successful resolution of all B2B PT/EMEA collection file queriesContinuously striving for process improvement, actively contributing to knowledge and idea sharing within the team Show less
  - Senior Specialist – Billing Solutions
    Nov 2023 - now
  - Billing Solutions Specialist
    Jan 2023 - Oct 2023
  - Billing Solutions - Intern
    Aug 2022 - Jan 2023
Licenses & Certifications
- Customer Service Foundations
  LinkedIn Learning 2
  Jun 2022
  View certificate
- Project Execution: Running the Project
  Coursera
  Feb 2024
  View certificate
- Google Project Management Certificate
  Coursera
  May 2024
  View certificate
- Understanding Europe: Why It Matters and What It Can Offer You
  Coursera
  Sept 2020
  View certificate
- EU policy and implementation: making Europe work!
  Coursera
  Jun 2020
  View certificate
- The Science of Well-Being
  Coursera
  Jul 2020
  View certificate
- Project Planning: Putting It All Together
  Coursera
  Feb 2024
  View certificate
- Foundations of Project Management
  Coursera
  Sept 2023
  View certificate
- INCLUSIVE EDUCATION: ESSENTIAL KNOWLEDGE FOR SUCCESS
  QUT (Queensland University of Technology)
  Jun 2020
  View certificate
- Project Initiation: Starting a Successful Project
  Coursera
  Oct 2023
  View certificate
- Agile Project Management
  Google
  Mar 2024
  View certificate
- Geopolitics of Europe
  Coursera
  May 2020
  View certificate
- Leading Culturally Diverse Teams in the Workplace
  Deakin University
  Jun 2020
  View certificate
- Qualified Facilitator of the Global Competence Certificate
  Global Competence Certificate
  Feb 2021
  View certificate
- Collaborative Working in a Remote Team
  University of Leeds
  Jun 2020
  View certificate
- IELTS Certificate
  IELTS Official
  Dec 2019
- Security, Terrorism and Counterterrorism
  Murdoch University
  Sept 2020
  View certificate
- Human Rights for Open Societies
  Coursera
  Nov 2020
  View certificate
- Communication and Interpersonal Skills at Work
  University of Leeds
  Jun 2020
  View certificate
- HR001: Human Rights, Human Wrongs: Challenging Poverty, Vulnerability and Social Exclusion
  EdX
  Jun 2020
- International migrations: a global issue
  Coursera
  Jul 2020
  View certificate
- Community Organizing for Social Justice
  Coursera
  Jun 2020
  View certificate
- Introduction to Multilingual and Multicultural Education
  Coursera
  Jun 2020
  View certificate
- Rights3x: Human Rights Defenders
  EdX
  Jul 2020
- Children's Human Rights - An Interdisciplinary Introduction
  Coursera
  Jun 2020
  View certificate
Volunteer Experience
- Volunteer
  Issued by AFS Intercultura Brasil - Oficial on Sept 2012
  Associated with Camila Rique