Jean M.

Experience

• 

  RedONE Network Sdn Bhd

  Jun 2016 - Jun 2016

  Customer Service cum Promoter

  - Sales Support & Issue Resolution: Generate sales leads, track customer interactions & provide timely solutions to customer concerns, ensuring issues are resolved efficiently and customer satisfaction is maintained

• 

  ACI Technology Sdn Bhd

  Jul 2016 - Sept 2016

  Sales Promoter

  - Customer Assistance & Product Guidance: Assist customers in selecting the right products by understanding their needs and providing detailed explanations.- Credit Sales & Applications: Manage & submit customers' credit applications, facilitating purchases on credit & ensuring a smooth sales process.

• 

  F&N Foods

  Jan 2017 - Jan 2017

  Product Merchandiser

  - Product Display & Inventory Handling: Manage product displays to ensure optimal stock levels, coordinate with buyers to monitor performance & support promotional activities to maximize product visibility and sales.

• 

  Kenshido International

  Mar 2017 - Aug 2017

  Direct Sales Team Lead

  - Team Leadership & Training: Recruits, plans & trains team members to enhance sales performance and customer service quality.- Client Relations & Brand Promotion: Represent the company at trade association meetings, follow up with potential clients & deliver exceptional customer service to drive sales.

• 

  Digi Telecommunications

  Apr 2017 - Aug 2017

  Sales Associate

  Product Sales & Customer Assistance: Cross sold telco products, explained features & provided assistance to customers, aiming to persuade them to make purchases.

• 

  Sutera Harbour Resort

  Sept 2017 - Sept 2019

  Accounts Receivable Associate

  - Payment Monitoring & Coordination: Monitor & verify progressive payments for future and in house events, collaborating with relevant departments to ensure accurate billing.- Reporting & Invoice Processing: Update payment reports, track outstanding amounts, process incoming invoices & maintain detailed correspondence for all transactions.

• 

  Chan Furniture (M) Sdn. Bhd.

  Nov 2019 - Mar 2020

  Sales Representative

  - Customer Assistance & Product Guidance: Assist customers in selecting the right products by understanding their needs and providing detailed explanations.- Credit Sales & Applications: Manage & submit customers' credit applications, facilitating purchases on credit & ensuring a smooth sales process.

• 

  Smart Bike & Bike Shop

  Jun 2020 - May 2021

  Sales Broker

  - Lead Generation & Online Sales: Proactively drive leads for the organization and close sales deals through online channels, ensuring consistent revenue growth.- Customer Engagement: Collaborate with in house staff to prepare for expected walk ins, providing service and converting prospects into customers.

• 

  CCR Network Sdn Bhd

  Dec 2020 - Mar 2021

  Credit Recovery Officer

  - Account Management & Negotiation: Conduct calls to propose and negotiate favorable payment arrangements for outstanding balances, ensuring timely settlements.- Administrative Support & Compliance: Manage basic administrative functions while ensuring clients' compliance with payment agreements & company policies.

• 

  Courts Malaysia

  Jun 2021 - now

  Direct Sales Team Lead

  - Team Leadership & Development: Recruit, train & mentor sales team members, equipping them with the skills and strategies needed to achieve individual & team sales targets, while continuously optimizing sales tactics.P&L Owner ship: Hold the full Profit and Loss accountability for the Direct Sales Team in Sabah, ensuring revenue growth and profitability.- Develop & Execute Sales Strategies: Design & implement sales strategies using digital platforms such as Facebook (Organic & Paid Ads) as well managing independent sales agents team to penetrate untapped markets & boost revenue in Sabah.- Close Sales & Build Customer Relationships: Manage the end to end sales process, closing deals & fostering strong long term customer relationships to build loyal customers & generate referrals. Show less