Alison Ferrell

Experience

• 

  Royal Credit Union

  May 2015 - Dec 2016

  - Assisted members with account opening and maintenance.- Processed loan applications, analyzed applicant credit history and delivered approval or denial decisions while maintaining member relationship. - Processed member transactions with high attention to accuracy and customer service.- Promoted to Member Account Representative June 2016.

  • Member Account Representative

    Jun 2016 - Dec 2016

  • Teller

    May 2015 - Jun 2016
• 

  Planned Parenthood North Central States

  Dec 2016 - Apr 2017

  Patient Services Representative

  - Answered patient calls in call center.- Assisted with scheduling routine appointments, answering patient questions and triaging calls.

• 

  Brightpeak financial

  Apr 2017 - May 2018

  Member Services Associate

  - Gained project management experience through developing and leading an email campaign project to increase member engagement as well as a project to develop a budgeting app.- Created project timeline and budget and managed cross-functional design and development teams.- Routinely presented project status and updates to Chief Product and Sales Officer.- Assisted life and disability insurance applicants through underwriting and fielded calls and questions from current members.

• 

  MG2 Design

  May 2019 - Aug 2020

  Architectural Intern
• 

  MG2 Design

  Feb 2021 - now

  • Architectural Associate II

    Jan 2023 - now

  • Architectural Associate I

    Feb 2021 - Jan 2023