Amr Kassem

Experience

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  Emaar Hospitality Group

  Jan 2009 - Apr 2013

  Name and Address of the company The Address Dubai Marina HotelEmaar Hospitality GroupDubai, United Arab Emirates Duration of work February 2011 – April 2013 Main Duties and Responsibilities: Daily reception operation including cashiering, paymasters and room allocation Advanced knowledge in Opera-System Coordination of room status Up selling of hotel products including rooms and spa In-room check-in for VIP guests Complaints handling Room inspections Profound insight into the Residences operation Function: CID Data Entry Name and Address of the company: The Address Dubai Marina HotelEmaar Hospitality GroupDubai, United Arab Emirates Duration of work: September 2009 – January 2011 Main Jobs and Responsibilities: Sending the Accepted Identification Documentsto the Police Site for each single guest staying in the hotel Making sure that the rooms in the police system matching with the rooms in opera system Checking the police system in daily basis in order to make sure that it is matching with opera system to avoid any fines for failures Other Abilities and knowledge Show less

  • Guest Service Agent

    Sept 2009 - Apr 2013

  • Guest Service Agent

    Jan 2009 - Jan 2013
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  Auris Hotel Management LLC

  Aug 2013 - Mar 2022

  Guest Service Executive

  Assist with scheduling and room assignments to ensure proper coverage.Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out .their respective job duties.Handling all the inquiries individual & groups requests (bookings, Quotations) Responsible for all incoming and outgoing documents: contracted rates from hotels and suppliersHandling incoming international and national calls. -Handles hotel reservation inquiries, quotations, and bookings and follow up with the payment.Handling guest complaints and ensuring that customer satisfactions are met.Performs other tasks assigned by the General Manager (fixing appointments, conducting site inspections, meeting suppliers). -Check in the arriving guest and Checks out the departing guest in professional manner.Coordinate room status updates with the Housekeeping department (group check outs, late check outs, early check ins and special requests).Keep my self informed of product, service knowledge, hotel occupancy, and average room rate and meeting activities. -Up-selling hotel services and facilities to guest.Reading The E-mails in order to action the situations and to share the updates with our team.Handling the Cashier function and Checking out the Guest. -Working with opera & Protel Hotel Operation system with good experience. Show less

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  Qatar Airways

  Jun 2014 - Mar 2022

  working under the charge of The premium operation department.Handeling the VIP & VVIP passengers for Qatar Airways.Checking all the required travel documents and ensuring that it's valid before I accept them on the flight.Confirming the baggage allowance and ensuring that the bags been tagged to the the correct destination.Assist Assist all the VIP passengers with the imegration process and guid them to the lounges.Handeling the boarding gates and ensuring that the passenger been boarded to the correct Flight.Coordinating with the Lounges in order to release all the VIP passengers to the boarding gates and making sure that they have been boarded &escorted to the Aircraft on time.Handeling with care all the VIP &VVIP passengers who are Transiting or arriving to Doha with Qatar Airways.Coordinating with the Transfer desk to make that all the mess connection VIP passengers been met upon arrival to Doha and connected to the first available flight. Handeling all the passengers enquiries and complains according to the company standard.Checking the emails in daily basis in order to be aware of any updates about the company and my job role. Show less Checking all the required travel documents and ensuring that it's valid before I accept them on the flight.Confirming the baggage allowance and ensuring that the bags been tagged to the the correct destination.Handeling the boarding gates and ensuring that the passenger been boarded to the correct Flight.Handeling with care all passengers who are Transiting in Doha with Qatar Airways.Coordinating with the Transfer desk to make sure that all the messconnection passengers been met upon arrival to Doha and connected to the first available flight. Handeling all the passengers enquiries and complains according to the company standard.Checking the emails in daily basis in order to be aware of any updates about the company and my job role. Show less

  • Senior VIP Operations

    Dec 2016 - Mar 2022

  • VIP Operations Representative

    Nov 2014 - Mar 2022

  • Customer Service Representative

    Jun 2014 - Mar 2022
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  Sutherland

  Feb 2021 - Apr 2024

  • Operations Manager

    Mar 2022 - Apr 2024

  • Customer Service Technical Support

    Feb 2021 - Mar 2022
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  Hilton

  Aug 2021 - Mar 2022

  Customer Care & Reservations Officer
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  ABC HOTELS

  Apr 2024 - now

  Operations Manager

  Operations Manager & Business Partner

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  Rhactus House San Stefano

  Oct 2024 - now

  Front Office Manager