Hemant Gupta

Experience

• 

  Cognizant

  Jun 2016 - Jul 2019

  Automation Tester

  Responsibilities:• Automated application using UFT and VB scripting.• Test script design using Business Process Testing Framework.• Executed regression and sanity suite in every build and regression.• Prepared test scenarios, test cases and test data for automation scripts.• Worked in complete STLC (Software Testing Life Cycle) process under Agile Methodology.• Tracked and reported bugs using defect tracking tool, HP ALM.• Implemented Dev Ops to automate the Regression and Sanity Testing.Impact:• Optimized more than 300+ regression and 50+ Sanity scripts to run efficiently and provide accuratereports.• Designed 50+ scripts for the functionalities added newly.• Provided 0 defect application to the customer during the span of my work.• Prepared test scenarios, test cases and test data for automation scripts.• Worked in complete STLC (Software Testing Life Cycle) process under Agile Methodology.• Tracked and reported bugs using defect tracking tool, HP ALM.• Implemented Dev Ops to automate the Regression and Sanity Testing. Show less

• 

  Alliance Data card services - Know More Sell More

  Jul 2019 - Mar 2022

  Business System Analyst

  • • Collaborated with cross-functional teams to gather, analyze, and document business requirements for the enhancements in Loyalty Reward Platform, ensuring alignment with business goals and objectives.• Acted as a bridge between business stakeholders and technical teams to translate business needs into functional and technical requirements.• Conducted thorough business process analysis, identifying opportunities for process improvement and efficiency enhancement.• Played a key role in the onboarding of new Brands and its rewards programs, and identified client’s requirement to understand if a new functionality has to be added in loyalty platform.• Worked as a coordinator during the Quarterly campaigns where most of the brands came together to roll out one offer that ran for a small period of time, leading to a 20% increase in customer engagement and a 15% rise in credit card usage each quarter.• Worked closely with QA teams to develop test plans, test cases, and test scripts, ensuring comprehensive test coverage for the features that are being developed for the loyalty system and ensured that it met client’s requirement by constant communication and updates.• Conducted user acceptance testing (UAT) and facilitated stakeholder reviews, addressing issues, and ensuring the platform met business and regulatory requirements.• Managed project timelines, milestones, and resources to ensure on-time and on-budget delivery of projects. Show less

• 

  Bread Financial

  Mar 2022 - now

  • Primary point of contact for new client implementations (start-ups), conversions (from previous lender’s rewards program or brand-owned), terminations (entire card program shut down) & deconversions (moving rewards off the loyalty platform)• Working heavily with our Loyalty Platform partners to ensure client setup is accurate and all rewards aspects accounted for (i.e., catalog, statement credits, direct deposit, certificate configuration, etc.) • Providing process improvements ideas and implementing them by collaborating with teams to ensure delivery of BAU without errors or minimal errors. • Initiated and drove a project to create a structured sharepoint repository for storing the rewards and other loyalty set up related to documents. This ensured that the Audit is carried out with optimal efficiency and all the documents are in right place.• Provided process improvement idea to run the quarterly campaigns with minimal error and maximum efficiency as these campaigns have high volume of rewards going live on the same day and errors can impact on company’s business. This can save up to 30% of the time while executing the campaigns with maximum accuracy.• Provided numerous Automation solutions on MS Excel to mimic Rewards platform and documentation can be created with minimal time and effort. This saved time up to 20% of the actual time that was taken previously. Show less • Collaborated with cross-functional teams to gather, analyze, and document business requirements for the enhancements in Loyalty Reward Platform, ensuring alignment with business goals and objectives.• Acted as a bridge between business stakeholders and technical teams to translate business needs into functional and technical requirements.• Conducted thorough business process analysis, identifying opportunities for process improvement and efficiency enhancement.• Played a key role in the onboarding of new Brands and its rewards programs, and identified client’s requirement to understand if a new functionality has to be added in loyalty platform.• Worked as a coordinator during the Quarterly campaigns where most of the brands came together to roll out one offer that ran for a small period of time, leading to a 20% increase in customer engagement and a 15% rise in credit card usage each quarter.• Worked closely with QA teams to develop test plans, test cases, and test scripts, ensuring comprehensive test coverage for the features that are being developed for the loyalty system and ensured that it met client’s requirement by constant communication and updates.• Conducted user acceptance testing (UAT) and facilitated stakeholder reviews, addressing issues, and ensuring the platform met business and regulatory requirements.• Managed project timelines, milestones, and resources to ensure on-time and on-budget delivery of projects. Show less

  • Senior Loyalty Analyst

    Feb 2024 - now

  • Business System Analyst

    Mar 2022 - Feb 2024