Doga Cakilcioglu

Experience

• 

  That's Entertainment

  Jan 2013 - May 2013

  Sales Consultant

  - Responsible for selling the event tickets.- Responsible for event entry and order.

• 

  Gezi Makinesi

  Jan 2015 - May 2015

  Sales Consultant

  - Responsible for selling the event tickets.- Responsible for event entry and order.

• 

  Borusan Holding

  Jun 2015 - Jul 2015

  Internship

  - Developed methods to establish and clarify customer objectives.- Drove the short-term and advanced promotional planning processes.- Prepared program operating budgets, budget reports, and other financial performance reports.

• 

  Telos Angels

  Jun 2017 - Jul 2017

  Internship

  - Making market research for the customer.- Developed methods to establish and clarify customer objectives.- Created market and customer-specific marketing solutions for managed brands.

• 

  Parts Yard

  Jun 2019 - Sept 2019

  Consultancy Project

  In order to complete a master's degree at Technological University Dublin, we had a consultancy project. During this project, we went over our research into both the sell-side and the buy-side of Parts Yard's multi-sided platform business to uncover pains, gains & jobs associated with the dismantler market in Ireland, while at the same time shedding light on the causes behind the low adoption and payment rates on the buy-side.

• 

  Accenture

  Feb 2020 - Feb 2021

  Senior Content Moderator

  As content moderators, we aim to protect users from graphic and violent content. My responsibility is to review and moderate the user-generated content submitted to an online platform. In this process, I am reviewing the videos, channels, and users deeply with Trust and safety policies to be sure they are not a danger to society. In this process; - Review Channels, videos, and user profiles.- Labeling the contents, and categorizing them with relevant features.- Taxonomy of contents; which improves our detection efforts. Show less

• 

  TikTok

  Feb 2021 - now

  Team Leader second in command :​- Assigned tasks to individuals and departments.​- Reviewed at the end of the day if tasks are closed in the correct manner​- Updated the team regarding day-to-day tasks that must be done.​- Provided guidance to the team regarding training with target achievement, which is successful in all members passing the training and exams. Updated the cross teams regarding the results.​- Monitoring the data to ensure continuous improvement and escalate further to the Senior TL​- Conducted data analysis to locate solutions to challenges within the team​- Inter-department communication to ensure cross-functional collaboration​- Provided high-quality individual and team results under pressure and manpower shortage.​- Improved the performance of the team and assigned tasks providing feedback on the quality of realisation of the team`s tasks and a working process.​​​Senior Quality Analyst:​- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Turkish market.​- Execute root cause data analysis and summary to deep dive into the reasoning behind incorrect cases and identify learning opportunities for our internal/external stakeholders. Once identified, we collaborate to create an action plan to drive improvement.​- Carry out coaching and calibration sessions to Content Moderation teams weekly to ensure that operational policies and processes are being applied consistently. I lead weekly team meetings where I present data and update the team alongside supporting them by answering any questions. They may have to drive clarity on any outstanding queries.​- Provide QA reports to content quality center team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.​- Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy-related questions, issues and solutions.​ Show less Assisting the developing of unified global rules for diversified video and header accounts, managing and optimizing efficiency and accuracy, and providing weekly data analysis of TikToks content ecological diversity.- Responsible for the management of projects for the monitoring of content ecosystem across multiple products.- Proactively collaborate with cross-functional departments for project evaluation, resources coordination and subsequent works.- Evaluate project's operation status through data analysis and form up reports for global synchronization.- Regularly track and review project's progress and performance to continuously improve its workflow and stability. Show less

  • Senior Quality Analyst

    Jan 2022 - now

  • Senior Content Labeller

    Feb 2021 - Jan 2022