Mxolisi Makhombothi

Experience

• 

  Incredible Connection

  Dec 2010 - Feb 2013

  Hardware & Software consultant

  Decided whether the software or hardware needs would meetthe client’s needs•Presented findings to technical team to act on.•Followed up with customers and resolved any issues that mayarise, working with 50 customers on a weekly average•Increased sales 80 % and ensured targets are met consistently.•Worked closely with management.•Updated records of customer communications and contactinformation.•Kept customers informed about technological products.

• 

  TERAOKA (DIGI)

  Apr 2016 - Mar 2019

  Onsite Technician

  • Troubleshoot , diagnose , and repair units while in thefield .• Maintain records of service call , training andexpenses .• Provide on call emergency service as required andmaintain the communication with the departmentmanager while in the field .• Educate the customers on preventative maintenanceand safety regulations and provide customer generalservices over the phone and in person .

• 

  CompuDynamics South Africa

  Feb 2022 - May 2022

  Desktop Support Engineer
• 

  Omega Digital

  May 2022 - Feb 2024

  Onsite Collaboration Executive(AV/VC Technician) at PWC

  Retrieve daily user logged requests assigned on client’s CRM system and prepare venues prior to meeting start times according to client’s time schedule.Attend to all incidents logged on client’s CRM system within client’s SLA time period.Check all equipment in venues are in working condition on specific request from the customer when required.The ability to perform “light repairs” such as; lamp replacements, strip and clean cable connectors, testing of equipment situated in racks, podiums and under tables. Basic scheduling and monitoring of Unified Communications (UC) technology environmentusing the client’s unified communications management system.1st line technical troubleshooting ability to resolve incidents according to ODE’s Skills Matrix. Logged call must then be closed on client’s CRM system.Ensure of Boardroom health checks to be completed according to schedule and updated on ODE’s monthly checklist report template. Recommend for venue improvements will be provided where necessary.Extract in electronic format details of monthly client CRM incident and request support calls logged under resource’s name. The summary of these CRM statistics must be added into ODE’s monthly report template.ODE’s monthly report template and submitted on ODE’s OneDrive by no later than the 5th working day of the following month. Update data includesCRM statistics for total calls logged, lamp hours usage, client compliments, room checks, escalations and spares list to ensure OMEGA can keep the correct spares onsite to carryout basic service repairs.Always save a copy of the current SLA maintenance report list to ensure I have an accurate and detailed equipment list of the operational status of all SLA venues covered. If there are additional venues onsite I need to support that are not covered under SLA, ensure I create a detailed equipment list by venue using the preventative maintenance report list template provided under ODE’s OneDrive. Show less

• 

  FNB South Africa

  Feb 2024 - now

  IT Support Technician