John Kim

Experience

• 

  Barnes & Noble, Inc.

  Jul 2008 - Sept 2012

  Bookseller

  -Excel at product and inventory knowledge -Handled Customer Questions and Complaints, working to ensure complete customer satisfaction. -Created point of sale displays according to Barnes & Noble merchandising standards -Worked multiple positions: cashier, customer service, café, receiving, kid’s department and digital department. -Train new member on store protocols and mentor closely to improve performance -Increase Barnes & Noble Membership sales

• 

  Republic of Korea Army

  Feb 2012 - Feb 2014

  Civil Service Agent/Infantry Soldier

  - Assist and Coordinate annual city wide civil defense drill- Execute and Coordinate bi-annual city wide Civil defense training session- Manage city's entire civil agent's payroll- Administrative assistance- Translate Korean - English government document- Interpret Korean - English

• 

  Trader Joe's

  Jul 2015 - Jul 2016

  Crew Member

  -Maximized customer experience with proficient product knowledge -Work to create a stable working environment as an effective and efficient team -Strengthened store relationship within community

• 

  Residence Inn by Marriott

  Feb 2016 - Sept 2018

  - Oversee and manage all operation of the property- Training, evaluating, counseling, motivating and coaching associate- Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met -Managing guest arrival, including processing payment, noting request, issuing room keys -Greet and welcome all guest with smiles and tend to their needs -Respond to telephone and in-person requests for any information.

  • Operation Supervisor

    Jul 2017 - Sept 2018

  • Guest Service Representative

    Feb 2016 - Jul 2017
• 

  Marriott Hotels

  Sept 2018 - Mar 2022

  • Assistant Front Office, Rooms Operation and F&B Manager

    Sept 2019 - Mar 2022

  • Assistant Banquet and Conference Manager

    Sept 2018 - Sept 2019
• 

  Residence Inn by Marriott

  Mar 2022 - Jul 2023

  Operations Manager
• 

  Courtyard by Marriott

  Jul 2023 - now

  Assistant General Manager