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Mohamed Adel

Mohamed Adel

Network and System Administrator

Followers of Mohamed Adel482 followers
location of Mohamed AdelRiyadh, Saudi Arabia

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  • Timeline

  • About me

    IT Support | Network Administrator | Exchange Server Specialist | Cloud Engineer | Technical Support |

  • Education

    • University of Khartoum

      2011 - 2017
      Bachelor's degree Computer Science

  • Experience

    • National Medical Supply Fund

      Jan 2018 - May 2022
      Network and System Administrator

    • Gapco (Sudan) LTD.

      May 2022 - now
      Senior Software and System Excecutive

    • Tasheel Information Technology

      Oct 2024 - now
      Technical Support Specialist

      Receiving and documenting bug reports found after software installation, using the Software Development Bug Report Application in Lotus Notes.•Performing various technical support tasks, including program installation, troubleshooting, and user demonstrations for on-site users.•Researching and identifying solutions to software and hardware issues.•Asking targeted questions to customers to quickly determine the root cause of problems.•Tracking computer system issues to resolution within agreed time limits.•Guiding clients through a series of actions via phone, email, or chat until technical issues are resolved.•Escalating unresolved issues to appropriate internal teams when necessary. Show less

  • Licenses & Certifications