Amy Scott, PMP

Experience

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  PNC

  Jun 2012 - Aug 2022

  In my current role, I provide effective participation in the creation and implementation of operations strategy. I create and implement a strategic operational plan, as well as provide information and updates to the strategy's operations team. I coordinate the efforts of managers, supervisors, and individual contributors while managing a variety of complex goods across two sites. While managing and analyzing end-to-end procedures of various risk and financial worth, I serve as a point of contact for addressing exceptions and prospective process and product support concerns. By handling all human resources-related processes for direct and indirect reporting, I keep employees engaged. To guarantee ongoing performance improvement, I guide, train, and develop team members, supervisors, and managers. While directing policy changes, develop, implement, assess, and enhance standard operating procedures.• Achieved set corporate objectives by fulfilling and exceeding company requirements.• Accomplished development and employment of strategy plan to lead team of 22 people in achieving long and short-term objectives for a variety of financial solution products.• Served as spokesperson or project sponsor for operations group on projects by identifying and influencing strategic improvement ideas.• Surpassed company goals and resolved escalating concerns via robust partnership with customers and third parties Show less In my former role, I oversaw a team of 35+ direct and indirect reports in several areas, including risk reduction, compliance, invoicing automation, and implementation, while leading overall operations workflow across many states. By utilizing specific ideas for increased efficiency and reduced operating expenses while resolving production difficulties, I was involved in the establishment of the annual budget, operational processes, and strategic corporate goals.• Restructured department to minimize inefficiencies, streamline processes, and increase worldwide influence and efficacy of production management.• Accomplished 35% reduction in error quality while increasing efficiency, utilization, and productivity by 85%, 55%, and 75%, respectively via effective leadership of improvement activities.• Planned and executed balanced scorecard, value stream mapping, and workflow analysis to accelerate client retention from at-risk to sustainable profitability in just six months. Show less During this experience, I analyzed and evaluated production data in order to establish metrics and make strategic training and operational changes in many areas. I analyzed the data and presented the results to regional and senior management. I led a team of ten colleagues in acquiring critical information from high-profile customers and converting it into practical solutions.• Earned $10M in additional revenue by matching market's business plan to attract new clients and masterminding business integration strategy and marketing campaigns.• Ensured effective coverage of all Institutional Asset prospects by coordinating sales and service activities of numerous internal business partners, including core middle market bankers.• Promoted and advertised variety of investment plans as well as performance updates on organizational changes, investments, and operational initiatives effectively Show less

  • Senior Operations Group Manager

    Oct 2020 - Aug 2022

  • VP, Treasury Operations Manager

    Sept 2019 - Oct 2020

  • Regional Sales Coordinator, VP, PNC Institutional Asset Management

    Jun 2015 - Sept 2019

  • Client Sales and Solutions

    Apr 2013 - Jun 2015

  • Senior Universal Banker, Pnc Bank

    Jun 2012 - Jun 2013
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  Invesco US

  Aug 2022 - now

  Early Career Development Manager