Hamish Rogers

Hamish Rogers

Delivery of Newspapers

Followers of Hamish Rogers252 followers
location of Hamish RogersSydney, New South Wales, Australia

Connect with Hamish Rogers to Send Message

Connect

Connect with Hamish Rogers to Send Message

Connect
  • Timeline

  • About me

    Service Desk Analyst at iCITA

  • Education

    • Knox Grammar School

      2010 - 2015
    • Knox Grammar Prep School

      2008 - 2009
    • Macquarie University

      2016 - 2019
      Bachelor of Security Studies
  • Experience

    • North Shore Times

      Jun 2012 - Oct 2015
      Delivery of Newspapers
    • La Zana Ristorante

      Nov 2015 - Apr 2017
      Pizza Maker

      Worked 3 nights per week and my main duties included kitchen hand, preparing the dough for the nights work, making pizza's and delivery driver.

    • OOSH

      Apr 2017 - Dec 2017
      Casual Educator at Hornsby Heights Public School

      Casual staff at Hornsby Heights Out of School Care (OOSH) assisted in supervising children and their wellbeing.

    • Woolworths Supermarkets

      May 2018 - Apr 2023
      Nightfill Team Member

      My role includes stocking the shelves with products and merchandise, as well as assisting customers with enquires.

    • ICITA

      Jan 2023 - now
      Service Desk Analyst

      • Delivering 1st level technical support to end users via phone and email, ensuring prompt resolution of issues.• Creating, tracking and resolving tickets within SLA standards using ticketing software.• Troubleshooting and maintaining computer hardware, network devices, peripherals and a wide range of softwares.• Managing user accounts, permissions and security settings on Microsoft Office365, Active Directory and Azure AD.• Working within Citrix Virtual apps and desktops.• Handling user onboarding, managing security groups and configuring necessary access rights for seamless operations.• Maintaining multi-function devices such as printers and scanners.• Collaborating with practice management software vendors.• Escalating unresolved issues to higher-level support teams, ensuring proper follow-up to resolution and customer satisfaction. Show less

  • Licenses & Certifications