Hamish Rogers

Experience

• 

  North Shore Times

  Jun 2012 - Oct 2015

  Delivery of Newspapers
• 

  La Zana Ristorante

  Nov 2015 - Apr 2017

  Pizza Maker

  Worked 3 nights per week and my main duties included kitchen hand, preparing the dough for the nights work, making pizza's and delivery driver.

• 

  OOSH

  Apr 2017 - Dec 2017

  Casual Educator at Hornsby Heights Public School

  Casual staff at Hornsby Heights Out of School Care (OOSH) assisted in supervising children and their wellbeing.

• 

  Woolworths Supermarkets

  May 2018 - Apr 2023

  Nightfill Team Member

  My role includes stocking the shelves with products and merchandise, as well as assisting customers with enquires.

• 

  ICITA

  Jan 2023 - now

  Service Desk Analyst

  • Delivering 1st level technical support to end users via phone and email, ensuring prompt resolution of issues.• Creating, tracking and resolving tickets within SLA standards using ticketing software.• Troubleshooting and maintaining computer hardware, network devices, peripherals and a wide range of softwares.• Managing user accounts, permissions and security settings on Microsoft Office365, Active Directory and Azure AD.• Working within Citrix Virtual apps and desktops.• Handling user onboarding, managing security groups and configuring necessary access rights for seamless operations.• Maintaining multi-function devices such as printers and scanners.• Collaborating with practice management software vendors.• Escalating unresolved issues to higher-level support teams, ensuring proper follow-up to resolution and customer satisfaction. Show less