FERNANDO LA HOZ

Experience

• 

  U.S. Bank

  Jan 2003 - Jan 2005

  Account Processor

  2003 to 2005 US BANK (ACH - Customer service crew leader), St. Paul, Minnesota Customer Service representative working with internal and external customers by phone. Responsible for assisting customers with questions and problems, ordering supplies, creating daily reports, organizing the storeroom, maintaining retention schedule and clerical duties. ACH Knowledge including Hogan, PEP+ and SAR.

• 

  CSM Corporation

  Feb 2005 - Aug 2007

  Housekeeping Manager - Marriott, Residence Inn

  Housekeeping ManagerResidence Inn by Marriott (CSM Lodging), Eden Prairie, Minnesota Managed the housekeeping department and laundry area of a 130 room hotel. Responsible for the maintenance of the cleanliness of the hotel, maximizing hotel profitability and ensuring overall hotel quality. In charge of preparing and managing the department budget. Responsible for the hiring and training of employees, setting of goals and holding employees accountable. Maintained the acquisition, storage and inventory of the supplies for the department. Show less

• 

  Nielsen Company

  Sept 2007 - Dec 2009

  Membership Representative (Field area management)

  Nielsen Company (Nielsen Media Research), Chicago, ILManaged the recruitment of pre-selected accounts (home addresses) in territorial areas (3) in the Chicago Land and North Indiana using persuasion techniques after a group of surveyors gather the initial data. Responsible in follow statistic procedures to endure faithful data in the process of the creation of statistic studies with the help of people who lives in the addresses selected. In charge of the recruitment budget for every specific area under the study, as well Responsible for set up schedule appointments for the surveyors to the selected accounts Show less

• 

  Hennepin County Medical Center

  Sept 2011 - Feb 2012

  Bilingual Contact center agent

  Aerotek – Hennepin County Medical Centertimely manner. Will input, retrieve, verify and modify data/information. Obtains information about patient’s health Completes multiple types of patient registrations in a professional, accurate, customer-oriented and insurance and may use payer websites, electronic verification and/or by information provided by the patient from the insurance issued identification card. Schedules appointments for patients on the computerized scheduling system. Confirms patient information and appointments as directed and/or gives appropriate instructions by telephone and/or by mailing each patient a letter providing information about the test(s) and any necessary preparation Show less

• 

  ARCH Language Network

  Aug 2012 - Dec 2014

  Community Interpreter (Independent contractor)

  Professional services of interpretations to different Healthcare facilities around the metro – area, as well to education centers as other community services showing bilingual fluency and technical vocabulary knowledge, bringing accuracy at the time of communication.

• 

  Robbinsdale Area Schools (in Minnesota)

  Apr 2014 - Apr 2021

  Substitute Teacher

  Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher. Implement teacher lesson plans, assign student class work and homework, maintain classroom control and discipline. complete a daily report or evaluation to communicate any pertinent information resulting from the day.

• 

  Minneapolis Public Schools

  Nov 2015 - Apr 2021

  Substitute Teacher

  Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher. Implement teacher lesson plans, assign student class work and homework, maintain classroom control and discipline. complete a daily report or evaluation to communicate any pertinent information resulting from the day.

• 

  Teachers On Call, a Kelly Services® Company

  Sept 2018 - Apr 2021

  Substitute Teacher

  Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher. Implement teacher lesson plans, assign student class work and homework, maintain classroom control and discipline. complete a daily report or evaluation to communicate any pertinent information resulting from the day.

• 

  Axalta

  Mar 2021 - now

  Bi Lingual Technical Support Specialist