Moran Artinshten

Experience

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  Ness Technologies - Vness testing devision

  Oct 1999 - Jul 2001

  Testing groups manager
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  Eplication

  Aug 2001 - Mar 2004

  QA, Technical Support and Pre-sale Manager
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  Verint

  Jan 2004 - Jan 2007

  EMEA technical support & PS manager

  • Work on classified security services projects, required single contact to reduce product exposure• Support all stages, from requirements through development, lab testing & implementation• Partner in defining & characterizing product tailored to customer needs• Analyze customer's needs, transfer them to sales for sales expansion• Work according to defined SLA and support contract, manage all stages of delivery: o Establish systems in lab, interface with service providers, installation & integration on siteo Troubleshoot and solve complex technical problems • Provide technical PS alongside implementations, installations & training on customer sites• Manage QA team, plan & establish testing environment from lab design to production • Lead execution of strategic tenders incl. RFP, demo, installation, pre-sale and training Show less

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  Logic Industries

  Jan 2007 - Mar 2015

  Technical Support, PS and QA Manager

  • Establish technical center group from inception, providing T1-3 support & onsite PS• Define groups vision and goals, structure, work procedures and flow, training plans etc.• Lead integration & QA operations of hundreds of millions of dollars projects • Manage project budget, ranging in millions of dollars, while performing periodical risk assessment • Setup labs, define architecture, requirements, HW and SW infrastructure• Establish operation in labs and transfer to customer's site for full implementation & integration• Manage Multidisciplinary team incl. offshore, on site teams and subcontractors • Establish ad-hoc teams to solve complex problems and release bottlenecks • Implement CRM system to manage and monitor support and implementation activities • Establish ticketing knowledge base, procedures, tech notes and installation kits Show less

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  Hewlett Packard Enterprise

  Mar 2015 - Sept 2017

  SaaS RnD - Technical Project Manager

  • Manage development & customization project of a SaaS CRM tool based on ITIL• Manage multidisciplinary team incl. team leaders, developers, QA and project managers • Working under Agile Methodology, perform Improvement and changes as needed• Map customer needs and define appropriate work processes• Create and improve organizational methods & practices, to improve product quality• Lead complete UAT process from planning to delivery• Provide catalog implementation according to customer requirements Show less

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  Micro Focus (formerly HP / Hewlett Packard Enterprise)

  Oct 2017 - Feb 2023

  Technical Support & SaaS Operations Manager

  • Manage distributed teams for SaaS software products: US, Costa Rica, Israel & India• Manage headcount, deliverables, schedules, and costs for multiple ongoing projects• Work with multiple interfaces: management, program managers, development partners, CSMs and business• Manage outsourced partners, set expectations of deliverables, quality, schedule & costs • Identify opportunities & implement process improvement and cost reductions • Cloud work environment Automation using DevOps automation tools• Manage and lead the SaaS products infrastructure and orders licensing tool operation and service in different regions and platforms such AWS, high availability and DR site• Manage and lead large scale migration projects for SSO federated customers • Define and lead team KPIs, knowledge, training and career development Show less

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  Opentext (formerly Micro Focus)

  Feb 2023 - now

  SaaS Business Platform Operations Manager