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Lisa Waldoch

Lisa Waldoch

Operations Specialist

location of Lisa WaldochSt Paul, Minnesota, United States

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  • Timeline

  • About me

    Digital Product Owner at UCare

  • Education

    • Metropolitan State University

      2002 - 2004
      Bachelor of Science (B.S.) Management Information Systems, General

    • Capella University

      2015 - 2017
      Master of Business Administration (M.B.A.) Business Intelligence 4.0

      Successfully completed the MBA program with integrated emphasis on business intelligence. Significant course work was done in the areas of financial and statistical analysis, as well as executive summaries and presentations.

  • Experience

    • Ameriprise Financial

      Mar 2005 - Mar 2013
      Operations Specialist

      Ensured compliance with all applicable regulations throughout the department. Actively worked with business partners streamlining processes to increase production and achieve corporate goals. Trained and quality checked new operations staff on complex processes. Provided ongoing coaching support to department staff and advisors. Designed and delivered training to advisors on company policies and products. Supported advisors and other business partners with hardware and software needs, product knowledge, paperwork completion, and issue resolution. Show less

    • Affinity Plus Federal Credit Union

      Mar 2013 - Apr 2016
      Member Advisor

      Support members in the pursuit of their financial goals while considering the membership as a whole. Answer questions related to current, past, and future accounts within Affinity Plus. Facilitate the completion of lending, correction, and other transactional requests. Provide support and coaching for other member advisors throughout Affinity Plus to further the growth of our team and the organization

    • ProVation Medical

      Mar 2016 - Jun 2019

      • Project Manager

        Aug 2017 - Jun 2019

      • Technical Support Analyst

        Mar 2016 - Aug 2017

    • UCare

      Jul 2019 - now

      • Digital Product Owner

        Feb 2024 - now

      • Associate Digital Product Owner

        Jun 2022 - Feb 2024

      • Business Analyst

        Jul 2019 - Jun 2022

  • Licenses & Certifications

    • Certified SAFe® 6 Product Owner/ Product Manager

      Scaled Agile, Inc.
      Jan 2024

    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Jun 2022

    • AI Applications for Growth

      Kellogg Executive Education
      Nov 2024
      View certificate certificate

  • Volunteer Experience

    • Volunteer

      Issued by Habitat for Humanity Minnesota on Aug 2006
      Habitat for Humanity MinnesotaAssociated with Lisa Waldoch