Alan McAleavey

Experience

• 

  BSkyB

  Jan 1998 - Jan 2005

  Team Specialist

  3 years, Team Specialist - 3 yearsData Analyst - 12 Month Secondment to Commercial Dept.• Answering Customer Queries (Financial, Billing etc) by Phone/Email/TextPhone.• Dealing with Escalated calls.• Monitoring team statistics and suggesting areas of improvement.• Taking charge of team briefings and producing weekly news bulletin for team.• Inputting data into Excel/Access quickly and accurately.• Producing reports from various sources of data and briefing Commercial Manager ona weekly basis. Daha az göster

• 

  Tariffcom Ltd

  Jan 2005 - May 2014

  Senior Data Analyst

  • Managing Team of two analysts.• Creating & Amending software to help with completion of reports.• Dealing directly with customers to meet specific needs.• Putting new guidelines in place and ensuring all deadlines are met.• Extensive use of Microsoft Excel, Access, Word & VBA.

• 

  Sky

  May 2014 - now

  • Designed and implemented custom jobs for large-scale data fixes in a high-pressure production environment, ensuring data integrity and accuracy.• Collaborated with cross-functional teams to identify data issues, gather requirements, and develop effective solutions tailored to specific business needs.• Conducted thorough analysis of data discrepancies to diagnose root causes and proactively address potential data quality problems. • Data Management across multiple environments• Project Management • Providing corporation wide support and service through the management of reference data.• Delivering time critical data changes to support national marketing campaigns.• Handle day to day data changes using various systems, databases and in house applications.• Good knowledge of SQL including scripts and analysing large scale relational databases.

  • Developer

    Jan 2023 - now

  • Ref Data Systems Administrator

    May 2019 - Jan 2023

  • Data Coordinator

    May 2014 - May 2019