Michael Buccella

Experience

• 

  Blue Shield of California

  Mar 2011 - Dec 2015

  IT Service Management Incident Coordinator (Crisis Management)

  Charged with successfully managing resources for high-profile business impacting incidents by leading conference calls in a cross-functional environment with up to 20 different departments. Owned the end-to-end resolution process for enterprise-wide outages resulting in dramatically lower downtime for customers and higher productivity for the company.• Directed daily check-in meetings highlighting details regarding past and present priority issues that have critical business implications, both internal and external.• Assessed impact/urgency for all potential high-priority incidents and addressed viable workarounds, if applicable.• Distributed and maintained priority communications for high-impact and potential severity issues which aided in keeping SLA’s within contract guidelines as well as allowing for realistic KPI’s for individual departments.• Worked alongside problem management to develop temporary and permanent solutions to recurring disruptions.• Engaged in after-hours on-call support for critical systems and infrastructure which meant the company could monitor and respond to outages 24/7. • Performed data analysis to identify trends and patterns, informing key business decision makers of my results which resulted in less future down-time instances.• Implemented network security protocols to safeguard confidential information and mitigate cyber threats while testing changes thoroughly in a 'sandbox' environment before deployment.• Managed and executed multiple projects concurrently, ensuring on-time delivery and customer/management satisfaction.• Created simple to follow but concise technical documentation to assist users in understanding the use of complex system software.• Resolved and troubleshooted various IT issues, ensuring minimal downtime and optimal system performance. Show less

• 

  West Coast Mortgage Group

  Mar 2016 - Jul 2024

  Senior Mortgage Loan Originator/Sales Manager

  Originated and closed 330+ purchase/refinance transactions for a total of $125+ million in loan volume. Primary architect for the client outreach program which realized a 25% increase in closing new clients. Facilitated in the creation of a drip-campaign program to retain client interest in the company and foster repeat business. • Assisted in creating, testing, and implementing a lead generation system which closed more than 700 new transactions.• Researched/vetted, implemented, and maintained our main softphone system for lead calls which allowed the company to hire 5 additional employees and generated thousands of new client contacts. • Designed and launched a junior loan originator program with direction from the CEO which realized 8 graduates and assisted in creating continuing education programs for new-hires and sales staff.• Partnered with account executives from cooperating companies to lower costs and streamline escrow processes.• Managed a team of 5 new hires as my direct reports and helped develop their sales acumen and industry knowledge.• Achieved top sales originator for several years and honorable mentions for assistance with operations team members.• Worked directly with the C-Suite on ‘go-to-market’ strategies for new loan products and marketing campaigns.• Represented company brand in public events and community outreach programs. Show less

• 

  CalPERS

  Jul 2024 - now

  Audit and Risk Analyst

  Audit and Risk Analyst with expertise in strengthening internal controls, optimizing risk management strategies, and enhancing regulatory compliance at CalPERS, successfully reducing operational and financial risks through comprehensive audits and data-driven insights. My background in relationship management comes from my 8+ years of experience in residential home purchasing and refinancing, and combined with a strong Information Technology foundation, I've honed my skills in data analysis, process optimization, and financial risk assessment. This unique blend of experience and strong interpersonal skills as a salesperson are invaluable as it enables me to effectively communicate findings, engage with stakeholders, and foster collaboration. Ultimately, this allows me to deliver technology-driven solutions that improve operational efficiency and enhance risk management frameworks to support strategic goals at CalPERS. Show less