Renjith Krishnan R

Experience

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  LG India

  Feb 2020 - Mar 2021

  Service Engineer

  •Works with customers and has excellent customer service skills.•Installs and tests products to make sure they work correctly.•Responds to service requests and repairs products.•Uses diagnostic tools to determine repair plans.•Teaches customers how to use their products.•Writes service reports after every appointment.•Collaborates with managers and other service engineers.•Follows all company policies and procedures.•Adheres to safety regulations and industry standards. Show less

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  LuLu Group International

  Apr 2021 - Mar 2022

  After Sales Customer Service Specialist

  •To ensure customer satisfaction, take corrective actions, resolve technical product-related issues, and write customer summary reports. •Helps customers with complaints and questions, provides product and service information, takes orders, and processes returns. •Assist customers in understanding the product and answering questions about their reservations, in addition sometimes having a sales role.• Performed cross-sells and upsells based on customer needs to maximize store revenue.• Stock shipping/receiving as per the requirements.• Works as a cashier according to the requirements.• Issue receipts, refunds, change or tickets, stock inventory and price integration. Show less

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  AJM KOOHEJI GROUP B.S.C (C)

  Mar 2022 - Jun 2024

  • Service In-charge of Home Entertainment division. • Supervising workshop and field services• Dispatching technicians.• Taking care to provide superior service to business-to-business clients.• Provides necessary technical support.• Excellent communication skills, with a focus on the customer, while developing a professional relationship with end users.• Collaborate with managers and other colleagues.• Developing and documenting knowledge into helpful content.• Maintained highly detailed product knowledge and familiarity with forthcoming product releases.• Advised customers on purchases based on their personal needs,• Dealing with unhappy customers and take necessary action to solve their complaints.• Adheres to safety regulations and industry standards. Show less • Level 5 Service Engineer at LG Service.• Providing superior service to business-to-business clients.• Installed and serviced TV’s up to 98 inches• Provides necessary technical support to other technicians.• Developing and documenting knowledge into helpful content.• Advised customers on purchases based on their personal needs,• Adheres to safety regulations and industry standards.• Trouble shooting and maintenance of electronics and IT equipment’s.• Setting up and deploying computer equipment• Excellent communication skills, with a focus on the customer, while developing a professional relationship with end users.• Developing and documenting knowledge into helpful content.• Maintained highly detailed product knowledge and familiarity with forthcoming product. Show less

  • Service Operations Supervisor

    Mar 2023 - Jun 2024

  • Technician

    Mar 2022 - Mar 2023
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  Younity.in

  May 2025 - now

  Intern