Susan Janes

Experience

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  Barnes, Bender & Boehm

  Jan 1989 - Jan 1994

  Paralegal/Network Administrator

  Paralegal duties in Criminal and Family law areas. Network administrator for 9 node peer-to-peer network. Installed and configure applications, performed software and hardware upgrades Trained and assisted staff with applications and network system.

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  Self-Employed

  Jan 1991 - Jan 1994

  Networks Systems - Consulting, Sales and Installation

  Consultant for network environments, specializing in Law Office environments. Evaluated potential clients to asses current and future needs, made software and hardware recommendations. Installed and configured systems after sale. Provided software/hardware troubleshooting and support after installation.

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  Concord Family YMCA

  Aug 1995 - Sept 1998

  Systems Manager

  Responsible for maintenance and upgrades of Netware 3.12 network system for 15 node network, server/workstation hardware troubleshooting and support. Implement and maintain “Y-Ware” membership database system. Create and perform appropriate backup procedures. Supervise one data entry clerk. Clerical support for administrative and program staff. Order, maintain and control office supplies, equipment and phone system.• Migrated network from Xenix platform to Novell 3.12• Designed and implemented expansion of network and phone system to include newly acquired building next door to main campus. • Extracted reports and data from Y-Ware system using a third party report writer to support staff with program implementation and capital campaign. Show less

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  Gunstock Mountain Resort

  Jan 1998 - Jan 2007

  Information Technology Manager

  IT Manager for ski area with annual sales of $7 million, network comprised of 7 servers and 54 workstations.• Analyzed and prepared long-range plans to maximize ROI for IT.• Prepared and monitored annual budgets.• Performed hardware and infrastructure installation, troubleshooting and repair, including cabling CAT5 Ethernet connections, installing, upgrading, and troubleshooting all software applications.• Install, upgrade and troubleshoot all software applications – server and client. User support.• Designed and managed web site for 3 years. Continued to update content and work with developers for 6 years.• Integrated Siriusware e-commerce solution to “look and feel” of new website launched fall 2006.• Migrated network from Novell to Microsoft Server platforms.• Upgraded cabling, workstations and printers to 100Mbps, which significantly improved desktop connectivity• Installed fiber optic backbone to connect outlaying end users.• Evaluated, designed and installed 802.11g wireless networks, private and public. Show less

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  Accesso Technology Group

  Jun 2007 - Sept 2015

  System and E-Commerce Implementation Specialist

  Member of telecommuting implementation team responsible for delivering customized SQL-based POS solutions to clients by eliciting requirements from multiple business groups in a wide range of industries, including skiing/recreational, attractions, museums, and government.• Successfully convert client needs to business requirements and develop proof of concept.• Implement and install services by traveling to client sites.• Ensure that clients are knowledgeable of new services by providing national and Canadian on-site remote training.• Maintain a high and comprehensive level of expertise in pertinent product and functional areas, including operations, usage, client/product requirements, and standards.• Recognized for the successful implementation of integrated, customized e-commerce solution.• Credited for establishing best practices for customer e-commerce implementations. • Meet or exceed aggressive and strict timelines with demanding project schedules, improving customer satisfaction and loyalty.• Code light CSS and JavaScript customizations on template pages. Draft scopes for complex customization/work with production staff to deliver solutions.• Ensure data integrity through the development of strong SQL skills. Show less

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  Professional Teledata

  Mar 2016 - now

  Training and Transition Coordinator