Ricardo Lessa

Experience

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  InfoLink Teleinformática

  Jun 2003 - Apr 2006

  IT Support

  ❏ The ISL (Internet Service Provider) InfoLink was practically at the top of the ranking of the best providers in Rio de Janeiro in the early 2000s. The company offered dial-up access to its physical and corporate customers, in addition to hosting web sites and some additional services of infrastructure.❏ I was hired to work on a scale in the company's Technical Support, being able to consolidate and expand knowledge in hardware, software and networks in the face of the opportunity to try and support various technologies such as Windows 95, 98, ME, XP, 2000 Server, NT, Private links with backbones, elaboration of technical procedures and others.❏ With a constant desire for learning and pursuit, I had the privilege of being the substitute for the sector's supervisors, demonstrating responsibility and confidence. With this charge, he automatically helped other analysts, answered technical and administrative questions from the entire Technical Support sector.❏ Ready to live new challenges and experiences, I asked to leave the company with the feeling of accomplishment, since I was able to win a lot of praise from customers, confidence from supervisors and establish my bases and technical foundations. Show less

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  Alog Data Centers do Brasil (Equinix)

  Apr 2006 - May 2009

  Deployment Analyst

  ❏ After the purchase of .comDominio by Alog DataCenters do Brasil (currently Equinix), the Technical Support staff needed to be expanded. A data center with many demands and challenges, structuring all areas and gaining a very fast market.❐ I remember sending my resume to a position where I had the profile and I was selected to be interviewed. Before I started, I had already received my first promotion for qualifications and experiences. From Technical Support I was promoted to the Hosting Management area and finally, promoted to Activation (provisioning).❑ As Technical Support, the main duties were to support / support customers - all corporate - in network demands (links, VPN, web and application servers, database, etc.). In Hosting Management, the role was to maintain the environments, implementing improvements, correcting vulnerabilities and generating service level reports. In the Activation sector, he validated the projects sent by the commercial area and implemented them, confirming them with customers, carried out migrations, documentation and monitoring pointers. During the period when I worked at Alog, the experience of activating, maintaining and supporting environments from small to large was very useful, an excellent school!❒ As a large company, I was able to receive incentives for Microsoft messaging courses, I won a SQL Server course as a prize and it was the period when I acquired knowledge about Linux. I had direct contact with: storages, backup robots, hardware, Dell servers, fiber optics and others.❏ During this journey, I passed Microsoft certification exams and experimented with technologies from Cisco and Linux distro, Virtual Environments. I worked on important projects such as the entire backup infrastructure of the Pan-American and Parapan games, Web Infrastructure for the largest state-owned company in the area of ​​oil, networks and e-mail for large engineering companies. Show less

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  Proativa Logística Aérea

  May 2009 - Jul 2012

  Network Administrator

  ❏ Proativa Logística Aérea, as the name suggests, is a logistics company with an emphasis on freight forwarding and offers a range of services, always customized to its customers. Developing a solid IT infrastructure turned out to be a vital requirement to support all departments and processes.❐ I was hired to undertake all the technological management of the network (physical and virtual), telephony, security, infrastructure, servers, software licensing and the technical support team of all branches (Rio de Janeiro, São Paulo and Manaus).❑ I had as main duties the establishment of routines, procedures, documentation of all sites, maintenance and monitoring of the interconnectivity between them, management and maintenance of all servers (Active Directory, Database, Application, WEB, File Server, Mail , Backup, Firewall, Proxy) of the environment, development of security policies. High availability was at the top of my challenges!❒ Regularly made visits to the company's branches in other states to implement improvements, adjust technical teams, negotiate with service providers and review the entire physical and operational infrastructure.❏ I led a project in 2011 in which it was possible to achieve about 47% cost reduction in IT services. After a thorough analysis, I proposed new implementations and services as a solution, however, following the premise that there will be no operational stoppages or any other types of damage to the quality of the technology services previously established.❐ Other important projects were the physical changes in the location of the company's branch offices. It was my responsibility to manage the entire schedule and actions to ensure the shortest downtime and the leanest budget possible in the "turns" where planning and executing every detail was extremely important for the success of the migration. We achieved! Show less

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  Tech Connection

  Jul 2012 - Aug 2020

  Main atributions:⇪ Architectural solutions for medium scale, resilience and ease of maintenance;⇪ Design of software-defined networks and secure access to data;⇪ Support in requirements collection, analysis and development of solutions for cloud-based systems and infrastructure architectures;⇪ Installation and configuration of services in Microsoft Azure according to best practices;⇪ Support in infrastructure architecture and design of cloud services in commercial proposals;⇪ Provision of advice and technical support to customers;⇪ Continuous pattern of studies to meet the need to keep up with emerging technologies and standards. Show less Connection Tech Connection is a company that offers IT infrastructure services emphasizing network and data security, with affordable prices, allowing small and medium entrepreneurs to be able to have IT excellence compatible with their market and generate growth with professional input.➫ Acting as a consultant and manager since its foundation, I was able to experience every detail of the creation of a new company in the market, as well as the establishment of all its respective areas - commercial, marketing, financial, administrative, technical, partnerships, management, recruitment. One of the main challenges was to make progress - in a balanced way - for all these areas, making a connection between them, so that they formed a large "bloc" (bureaucracies, commercial and technical).➫ The experience of these past seven years in my career has added a unique sensitivity to acting as a professional and the strong desire to collaborate in some way to have a better world. Every sentence heard from a customer, partner or supplier can become a new solution with the power to positively impact the lives of many other people.➫ The projects developed in the area of ​​IT, Electronic Security, Infrastructure allowed to experience the scheduling and management of teams and resources, working so that everything was delivered within the established deadlines and negotiated when necessary. IT service and project management practices have gained strength in my professional career.➫ Developed solutions for companies in different segments such as: Notaries, Logistics, School, Lawyers, Maritime, HR and Churches over the past few years, having contact with different realities and segments and thus expanding the portfolio of possibilities and scope of action. Show less

  • Cloud Infrastructure Architect

    May 2020 - Aug 2020

  • Consulting

    Jul 2012 - Apr 2020
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  Ignição TI

  Aug 2020 - Sept 2021

  Cloud Solution Architect (PSE) | Azure Technical Trainer

  Pre-Sales Engineer - Cloud Solution Architec✽ Responsible for designing, architecting and pricing cloud solutions for Microsoft Azure (estimates and services);✽ Support and design of solutions in the ecosystem of partners and customers in the short and long term architecture strategy, refining the portfolio of cloud projects;✽ Project and Architecture in the creation and management of networks, multiplatform servers - Windows and Linux;✽ Responsible for idealize the Proof of Concept (PoC), implementation and migration of projects;✽ Acting as a specialist in architecture, design and delivery of cloud solutions teams (infrastructure/security);✽ Introduction to agile methodologies and DevOps.Azure Technical Trainer✽ Content development - formal and extra - for training and social media;✽ Carrer Mentoring. Show less

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  Microsoft

  Jul 2022 - now

  Como líder nacional do BAM (Blacks at Microsoft), um pilar essencial de diversidade dentro da companhia, tenho a honra de exercer uma liderança que vai além da tomada de decisões estratégicas. Minha atuação envolve a criação e o estabelecimento de projetos inovadores que visam proporcionar crescimento e desenvolvimento para a comunidade black dentro e fora da empresa. Um dos maiores feitos é ser o fundador do CertificaGerALL, o maior programa de Skilling do BAM, que traduz muito da minha história de vida. Este programa tem como objetivo capacitar e certificar profissionais, promovendo a inclusão e a diversidade no setor de tecnologia. Através do CertificaGerALL, estamos abrindo portas e criando oportunidades para que mais pessoas negras possam alcançar seus objetivos profissionais e contribuir de maneira significativa para o ecossistema tecnológico. Estou comprometido em continuar liderando iniciativas que promovam a equidade e a inclusão, garantindo que a Microsoft seja um lugar onde todos possam prosperar. E, como ninguém faz nada sozinho, eu conto com uma equipe com cerca de dez pessoas, nas quais eu tenho o privilégio de compartilhas sonhos, desafios e feitos, proporcionando assim, crescimento mútuo. Show less I am proud to be an Microsoft Technical Trainer on a brand-new team.This strategic team (ATT) will drive significant impact with our customers and partners and will also have high visibility internally.My priority is empowering every person and every organization around the world to achieve more, delivering high-level technical content digitally enhanced on our Azure cloud. I keep the focus to build and deliver technical training programs to administrators, developers, architects, and partners to driving the adoption of Microsoft's cloud services, being my main duty the constant learning the most innovative technologies related to cloud computing in the areas of infrastructure, security, and architecture.Through all the above, I am an Azure Platform evangelist with customers, partners and technical communities like this. Show less

  • BAM - Blacks at Microsoft @Brasil | Presidente (co-chair)

    Jul 2024 - now

  • Instructional Design | Microsoft Technical Trainer at Microsoft

    Sept 2021 - now

  • BAM - Black at Microsoft @Brazil | Vice Chair

    Jul 2022 - Jun 2024