Lisa Klein

Experience

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  Four Seasons Hotels and Resorts

  Mar 2006 - Sept 2008

  Reservations Supervisor

  - Complaint management- Training for new colleagues and managers in a front office position- Improvement of working structures within the department - General reservation tasks

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  DERTOUR

  Oct 2008 - Feb 2011

  Project Manager Passion Play 2010

  - Organisation and processing of trips for approx. 4000 customers - After sales service/ complaint management - Acquisition and conclusion of contracts with German service providers- Contact person for all travellers and coordinator for service providers during the Passion Play 2010- Product trainings for B2B agencies and B2C customers within the UK- Project controllingAchievements:- Despite poor sales figures (caused by the global economic crisis, among other things), financially positive project conclusion for DERTOUR Show less

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  Switzerland Travel Centre

  Mar 2011 - Mar 2013

  Head of Groups & Air Department

  - Establishment and organisation of the newly founded group department: development of work structures; introduction of work processes for the implementation of group tours - Personnel management- Office management/key account management - Budget and forecast planning and implementation- Product training and presentation of STC to B2B and B2C clients- Development of new sales strategies; meetings with potential B2B and B2C clientsAchievements:- Successful development of the department and its marketing within the UK market Show less

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  Goldridge Resort

  Oct 2013 - Mar 2015

  Duty Manager

  - Responsibility for the smooth running of the hotel during my shift in all areas of the hotel- Customer service management of the international clientele- Induction/training of new employees- Supporting the General Manager with administrative tasks- Specialist for group reservationsAchievements:- Increase in group overnight stays by 20%

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  Boutique Hotel Villa Am Ruhrufer

  Jun 2015 - Nov 2015

  Front Office Manager

  - Host- Responsibility for the smooth running of the entire hotel- Planning and organising the day-to-day running of the hotel- Yield and revenue management/ reservation management- Staff management- Sales and marketing activities for the hotel and its golf coursesAchievements:- Marketing the hotel and increasing occupancy and revenue

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  Golfhotel Vesper

  Nov 2015 - Jun 2017

  Assistant Front Office Manager

  - Responsibility for the smooth running of the reception in coordination with the associated departments- Deputising for the Front Office Manager- Reservation management / group reservations / golf reservations - Development and implementation of training for new employees and trainees

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  ZWILLING J.A. Henckels AG

  Jul 2017 - now

  - Development of various training courses- Introduction of an innovative, global online training concept, including training videos- Conceptual planning and implementation of face-to-face training courses and online training- Development of the digital academy textbook- Design of an in-house e-learning platform - Training for all sales staff- Training for new employees and trainees

  • Training Manager, Head of ZWILLING Academy

    Apr 2019 - now

  • Training Instructor ZWILLING Academy

    Jul 2017 - Apr 2019