Adelheid Wiegand Skjellum

Adelheid Wiegand Skjellum

Secretary

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location of Adelheid Wiegand SkjellumNorway

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  • Timeline

  • About me

    Customer Success Professional with extensive international experience

  • Education

    • Auspicium

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      ANLP Accredited Certification as NLP Practitioner NLP Certified NLP Practitioner

      Aktiviteter og foreninger:ANLP The study of NLPNeuroAll behaviour is physiological. It has its origins in neurological processes such as sight, hearing, smell, taste and touch. Using the central nervous system and the autonomic system primarily, body and mind are one system.What this shows us the relevance of physical changes linked with emotions.LinguisticWe use language to order our thoughts and communicate with others. As neurological research has moved on we now know that communication is subtle, and… Vis mer The study of NLPNeuroAll behaviour is physiological. It has its origins in neurological processes such as sight, hearing, smell, taste and touch. Using the central nervous system and the autonomic system primarily, body and mind are one system.What this shows us the relevance of physical changes linked with emotions.LinguisticWe use language to order our thoughts and communicate with others. As neurological research has moved on we now know that communication is subtle, and takes place at complex levels e.g. body language and pheremones. However the cognitive “thinking” part of the brain still relies on language to make sense of our experiences and to interpret our world.ProgrammingPatterns of how we organise ideas and actions. Often we find we use the same patterns repeatedly. Once a pattern is learned the brain will continue to use it until something different is programmed (learned). Vis mindre

    • BSY

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      MASC, NCFE level 3 - Certified NLP & Life Skills Coach NLP & Life Skills Coaching Diploma Certification

      Aktiviteter og foreninger:NCFE Level 3 Business and life skills coaching techniques for improving performance, achieving goals, re-establish life/work balance, increasing confidence, team-work and management - using NLP, motivational/coaching techniques and goal setting.

    • Goethe Institute

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      Diploma Deutsch als Fremdsprache
    • College – Otta Videregaaende Skole

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      English, German, French, History, Geography, Physical Education
    • University of Galway

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      German German
  • Experience

    • Birdstep Technology AS, Oslo, Norway

      Jan 1998 - Jan 1999
      Secretary

      Developing documents and templates in word, excel and powerpoint, administration, front-desk, customer-service, assisting in applying for product-patent, functioning as the online assistant to the London-office as well as the Seattle-office, building and maintaining a customer-database.

    • Invento Media AS, Oslo, Norway

      Jan 1999 - Jul 1999
      Sales Representative

      Summer-jobDevelop customer-database, ad-sales and customer service, worked actively with getting the company an online presence.

    • Euro Business School, Oslo, Norway

      Nov 1999 - Jul 2000
      Course-Coordinator

      Coordinate, plan and organize over 100 motivational, sales and marketing courses, direct marketing, develop and improve routines, advertisement, customer care, negotiate rates and deals with Hotels and conference centers. (Due to a financial downturn, my position was reduced and I chose to leave)

    • Radisson SAS Plaza Hotel, Oslo, Norway

      Jan 2000 - Jan 2000
      Assistant Night Manager

      (7 month temping-contract)Responsible for the Hotel and its guests at night, maintain a high standard of customer service, Team-leading, responsible for a team of 3 employees, operate all computer-based systems, handle and resolve issues, problems and situations of all kinds that occurs during the night in a centrally located hotel with 673 rooms.

    • Temp-Team Recruitment Agency

      Jan 2001 - Mar 2002
      Recruitment Consultant

      Build and develop client database, internet-advertisement of open positions, interview candidates for open positions, Customer care, support the team in completing assignments for clients.

    • Vogue Events

      Jan 2006 - Jan 2009
      Business-owner, General Manager

      Build up the company from scratch, Sales, Marketing, Customer-care, Event design and Decoration, Web-design, Book-keeping, Invoicing, Import, Team-leading, Event-management, Search-engine optimization, Advertisement, worked closely with Hotels & Catering companies throughout the country.

    • Hewlett Packard Enterprise

      Mar 2010 - Jan 2011
      Software Licensing Support Specialist

      - Assisting engineers with the licensing process for HP products and third party products.- Analysing license key issues experienced by the customers or engineers and preparing a report to resolve these issues and to improve the process.- Advising HP Partners on HP product supply chain and the licensing procedures.- Responsible for licensing escalations for VMware, Microsoft, Citrix and LeftHand.- Monitoring customer access to HP Software and providing access keys to customers.- Working with Software Contract Administrators in order to aid customers and HP Partners with contract issues.- Development of product licensing procedure documents with the assistance of product engineers.- Responsible for monitoring the transfer of software between different legal entities.- Responsible for training new staff in licensing procedure and the HP supply chain.Technical Support- Advising with installation procedure for HP and MS software and troubleshooting hardware compatibility issues- Assisting customers with function errors on HP printers. Vis mindre

    • Puppy Love Charity Calendar

      Aug 2010 - Feb 2011
      Project-owner and Manager

      Puppy Love is a fund-raising project for ASH animal rescue in Wicklow, who are unique in their "no-kill" policy. Ash take in hundreds of dogs pr. year in dire need of medical attention and new homes. As Ash is non-state funded we decided to assist in raising much needed funds to keep the shelter open. The Puppy Love calendar is a calendar featuring 1940's style pin-up girls with adorable puppies from the shelter. All proceeds of the calendar goes directly to Ash. I am one of two producers behind the calendar which took us 4 months to produce in relation to get photographers, models, stylists, printers and designers on board. We build the website, did all the marketing, sales and administration of all the shoots, organising the production from start to launch, dealing with the press and selling the calendar. Everyone involved worked for free. Vis mindre

    • Aspect Software

      Jan 2011 - Jan 2013
      Customer Support Engineer

      Providing remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. Working mainly towards German and African customers.

    • Men on Motorbikes Charity Calendar in aid of Cystic Fibrosis

      Jan 2011 - Jan 2011
      Photographer and project-coordinator

      Men on Motorbikes is a fund-raiser for Cystic Fibrosis Ireland, a registered charity in need of funding to continue their amazing work in helping and improving the lives of over 1100 patients nationwide. Their spokes-person is 100 % behind the production and is aiding in sales and marketing of the fund-raiser, which is a follow-up of many charity-bikerides for the same cause initiated by passionate motorbike-riders in the Galway-region. I was contracted to the project due to my fund-raising experience and also as the only photographer for the project. The calendar will be out for sale later in the year as this is a 2012 fund-raiser. I will actively involved in the process from start to finish and assist in PR, marketing, sales and web-design. All proceeds go to Cystic Fibrosis - all involved work for free. Vis mindre

    • Gjensidige

      Aug 2013 - Jan 2014
      Financial Advisor
    • Opplysningen 1881 AS

      Jul 2016 - Jan 2021
      Customer Care Professional
    • Digitale Medier 1881 AS

      Jun 2021 - now
      Customer Care Advisor
  • Licenses & Certifications

    • Aspect Unified Command and Control

      Aspect
    • Aspect Unified IP

      Call Center software solutions in-/outbound
    • Aspect Workforce Management

      ASPECT
  • Volunteer Experience

    • One of the two driving forces behind the fundraiser

      Issued by www.weclimb4kids.com on Oct 2011
      www.weclimb4kids.comAssociated with Adelheid Wiegand Skjellum
    • Producer, initiative-taker, photographer

      Issued by Puppy- Love calendar in aid of Ash animal Rescue on Aug 2010
      Puppy- Love calendar in aid of Ash animal RescueAssociated with Adelheid Wiegand Skjellum
    • One of two driving forces behind the production

      Issued by MOT i Brystet - calendar in aid of Breast Cancer on Oct 2014
      MOT i Brystet - calendar in aid of Breast CancerAssociated with Adelheid Wiegand Skjellum