Adelheid Wiegand Skjellum

Experience

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  Birdstep Technology AS, Oslo, Norway

  Jan 1998 - Jan 1999

  Secretary

  Developing documents and templates in word, excel and powerpoint, administration, front-desk, customer-service, assisting in applying for product-patent, functioning as the online assistant to the London-office as well as the Seattle-office, building and maintaining a customer-database.

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  Invento Media AS, Oslo, Norway

  Jan 1999 - Jul 1999

  Sales Representative

  Summer-jobDevelop customer-database, ad-sales and customer service, worked actively with getting the company an online presence.

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  Euro Business School, Oslo, Norway

  Nov 1999 - Jul 2000

  Course-Coordinator

  Coordinate, plan and organize over 100 motivational, sales and marketing courses, direct marketing, develop and improve routines, advertisement, customer care, negotiate rates and deals with Hotels and conference centers. (Due to a financial downturn, my position was reduced and I chose to leave)

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  Radisson SAS Plaza Hotel, Oslo, Norway

  Jan 2000 - Jan 2000

  Assistant Night Manager

  (7 month temping-contract)Responsible for the Hotel and its guests at night, maintain a high standard of customer service, Team-leading, responsible for a team of 3 employees, operate all computer-based systems, handle and resolve issues, problems and situations of all kinds that occurs during the night in a centrally located hotel with 673 rooms.

• 

  Temp-Team Recruitment Agency

  Jan 2001 - Mar 2002

  Recruitment Consultant

  Build and develop client database, internet-advertisement of open positions, interview candidates for open positions, Customer care, support the team in completing assignments for clients.

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  Vogue Events

  Jan 2006 - Jan 2009

  Business-owner, General Manager

  Build up the company from scratch, Sales, Marketing, Customer-care, Event design and Decoration, Web-design, Book-keeping, Invoicing, Import, Team-leading, Event-management, Search-engine optimization, Advertisement, worked closely with Hotels & Catering companies throughout the country.

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  Hewlett Packard Enterprise

  Mar 2010 - Jan 2011

  Software Licensing Support Specialist

  - Assisting engineers with the licensing process for HP products and third party products.- Analysing license key issues experienced by the customers or engineers and preparing a report to resolve these issues and to improve the process.- Advising HP Partners on HP product supply chain and the licensing procedures.- Responsible for licensing escalations for VMware, Microsoft, Citrix and LeftHand.- Monitoring customer access to HP Software and providing access keys to customers.- Working with Software Contract Administrators in order to aid customers and HP Partners with contract issues.- Development of product licensing procedure documents with the assistance of product engineers.- Responsible for monitoring the transfer of software between different legal entities.- Responsible for training new staff in licensing procedure and the HP supply chain.Technical Support- Advising with installation procedure for HP and MS software and troubleshooting hardware compatibility issues- Assisting customers with function errors on HP printers. Vis mindre

• 

  Puppy Love Charity Calendar

  Aug 2010 - Feb 2011

  Project-owner and Manager

  Puppy Love is a fund-raising project for ASH animal rescue in Wicklow, who are unique in their "no-kill" policy. Ash take in hundreds of dogs pr. year in dire need of medical attention and new homes. As Ash is non-state funded we decided to assist in raising much needed funds to keep the shelter open. The Puppy Love calendar is a calendar featuring 1940's style pin-up girls with adorable puppies from the shelter. All proceeds of the calendar goes directly to Ash. I am one of two producers behind the calendar which took us 4 months to produce in relation to get photographers, models, stylists, printers and designers on board. We build the website, did all the marketing, sales and administration of all the shoots, organising the production from start to launch, dealing with the press and selling the calendar. Everyone involved worked for free. Vis mindre

• 

  Aspect Software

  Jan 2011 - Jan 2013

  Customer Support Engineer

  Providing remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software. Working mainly towards German and African customers.

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  Men on Motorbikes Charity Calendar in aid of Cystic Fibrosis

  Jan 2011 - Jan 2011

  Photographer and project-coordinator

  Men on Motorbikes is a fund-raiser for Cystic Fibrosis Ireland, a registered charity in need of funding to continue their amazing work in helping and improving the lives of over 1100 patients nationwide. Their spokes-person is 100 % behind the production and is aiding in sales and marketing of the fund-raiser, which is a follow-up of many charity-bikerides for the same cause initiated by passionate motorbike-riders in the Galway-region. I was contracted to the project due to my fund-raising experience and also as the only photographer for the project. The calendar will be out for sale later in the year as this is a 2012 fund-raiser. I will actively involved in the process from start to finish and assist in PR, marketing, sales and web-design. All proceeds go to Cystic Fibrosis - all involved work for free. Vis mindre

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  Gjensidige

  Aug 2013 - Jan 2014

  Financial Advisor
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  Opplysningen 1881 AS

  Jul 2016 - Jan 2021

  Customer Care Professional
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  Digitale Medier 1881 AS

  Jun 2021 - now

  Customer Care Advisor