Experience

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  Cybersafe

  Aug 2000 - Jul 2001

  Security architect

  Assisted in implementing a Kerberos Single Sign-On Solution for Daimler Chrysler.

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  Ford motor company

  Aug 2001 - Dec 2022

  Ford Pro is a standalone global commercial services and distribution business focused on Commercial Customers.• Contributed to the Ford Pro Technology vision to accelerate productivity for commercial customers by helping build the foundation for current and future capabilities that will enable Ford Pro to meet its global business goals. • Defined and communicated the strategic product vision for the Vehicle Showroom Product Line. • Responsible for aligning product and business goals• Experienced in working closely with Ford Pro Business teams to establish an inclusive roadmap that addresses the Business objectives.• Responsible for launching the first version of the fordpro.com global website. • Defined and led the team to create a new customer experience to configure and bundle services with Ford vehicles.• Drove alignment of OKRs between the Business and Technology stakeholders.• Worked closely with key outside supplier and several internal Ford teams and platforms, including Salesforce, to create a global platform to enable future growth. • Met with key stakeholders, dealers, and customers to obtain feedback and incorporate the voice of the customer in all products that I’ve been responsible for. Show less •Addressed a key customer need by leading the team to create and launch the Service Pricing Transparency product that allowed dealers to show real time pricing to customer for essential service and maintenance services. This product also automated the presentation of Ford Pro Maintenance Pricing for the Fleet.ford.com website. •Worked closely with internal teams and suppliers to achieve this goal. •Responsible for all supplier management including financial controls, purchase orders, and setting goals and requirements for the supplier development and internal software development teams. Show less •IT lead during the launch of Global Quick Lane, a Ford Customer Service Division key growth initiative. •Led the formulation of foundational IT strategy for the Global Quick Lane program •Key role in launching the Franchise network in the USA while supporting the global expansion. •Key role in selecting and ultimately introducing the SMS (Software Management Solution) for US Quick Lane shops.•IT Lead for planning, defining requirements and features, and launching the new Global Website. This site introduced new features to address customer needs and modernized the technology stack. •Stewarded Quick Lane Business team through security and controls processes, while continuing to assist application owners within the Ford Marketing and Sales organization with similar activities. Show less •Responsible for Strategy and Planning activities in the Business to Consumer portfolio. Responsible for Strategy and Planning activities in the Business to Consumer portfolio. •Served as the primary point of contact for internal and external resources on IT security related incidents and issues•Supported over 157 Marketing and Sales (M&S) sites in the Business IT Organization. •Responsible for Financial Demand and Consumption Management for the Brand (both Ford and Lincoln), Owner and Quick Lane sites. •Mapped out Global Enterprise Data flow between creative partners, technology partners and Ford, identified control gaps and solutions for closure, after a premature product exposure. •Worked with teams to help define security controls and worked with the internal control organization to ensure that controls met Ford standards to reduce risk. •Piloted DAST (Dynamic Application Security Testing) in M&S. •Primary interface between M&S and IT Security for Coordinated Disclosure Vulnerability Testing for BMIT and IT Supported apps. •Worked with Security and Controls in developing the Creative Agency, and Ford Direct Vulnerability notification processes. Show less •Senior Business Analyst on the team that piloted AGILE within Ford Motor Company. Core participant that created the process that enabled developers to make database changes to satisfy AGILE timing.•Helped modernize the warranty technology platform that migrated from the mainframe to a Pega based platform. •Senior analyst on the team that launched the first module on the Pega platform to the Export and Growth, North American, and Europe markets in 2012 and 2013. •Worked closely with the Pega team to provide the requirements to help them develop a manual claims processing module that was incorporated into their global platform. •Delivered a common accounting interface that exposed embedded business logic and merged the functionality of two systems. While giving the business customer more control. Show less •Senior IT Auditor for the Americas. Worked closely with the global audit team. Pioneered new Audit Techniques for the General Auditor’s Office (GAO).•Responsible for reintroducing the use of technical testing tools within GAO and developed Continuous Auditing project plans using CAAT (Computer Aided Audit Tools). •Pioneered the initial setup and implementation of ACL software within the GAO. •Worked with both the Business and IT Audit teams and ran several pilot audits proving out the tool and laying out the process framework which was still used up to 2020. •Assisted the special investigations team within the GAO when required.•Worked with internal and external auditors to ensure controls met SOX requirements. Show less •Modernized IT Security Policy for Ford Motor Company •Lead author and designer of the original version of the ITPM (IT Policy Manual), the IT Security Policy for Ford Motor Company globally. I also supported the Enterprise rollout of the policy, and assisted in developing the training modules. This was a significant update from the previous policy manual and resulted in a solid security and control foundation for the Company. This policy was based on the COBIT framework and subsequently mapped to an ISO standard. The policy is still largely intact to date (2022)•In addition to Policy, I also authored several technology standards for emerging technologies. Was the primary person who responded to IT Security Policy questions I was a SOX Master Inspector and trained other security professionals within Ford on SOX auditing and requirements. •Helped develop the security and controls questionnaire which was used to assess application and infrastructure controls. Show less

  • Product Line Manager, Ford Pro at Ford Motor Company

    Oct 2021 - Dec 2022

  • Product Manager – Commercial Vehicles

    Jul 2020 - Oct 2021

  • Retail Consumer Product Manager

    Aug 2018 - Jun 2020

  • Retail Consumer Business Relationship Manager

    Nov 2015 - Jul 2018

  • Senior Business Analyst

    Nov 2010 - Oct 2015

  • Senior Information Technology Auditor

    Mar 2005 - Oct 2010

  • Security and Control Analyst

    Aug 2001 - Feb 2005
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  Ford credit

  Dec 2022 - now

  Business information security officer (biso)