Experience

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  Ralph lauren

  Apr 2012 - Jul 2013

  Sales associate

  -Provide customer service on the sales floor-Attend the fitting room, assisting customers with sizing and outfit coordination-Handle the cash register and customer transactions

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  Cotg – a xerox company

  Jun 2014 - Jul 2014

  Business intern

  -Worked with 4 major departmental cores: Client Relations & Marketing, Information Technology, Asset Management, and Inventory & Supplies-In Client Relations, we contacted accounts being transferred from Xerox to COTG, informing them of the transition.-In Marketing, we created banners for the company website and corresponding social media outlets.-In Information Technology, we successfully updated over 900 account entries in the company database.-In Asset Management, we mapped and tagged devices in Chicagoland hospitals on the company's app to assist in the billing process and technician locating.-In Inventory & Supplies, we processed orders for many current accounts. Show less

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  West monroe partners

  May 2015 - Aug 2015

  Customer experience intern

  -Worked with a five person team on the configuration phase of a loan origination system that sat on top of the Salesforce platform-Coordinated a fundraising campaign that ran throughout the summer to support Camp Hope-Assisted the quality assurance manager with consolidating materials to upload to the company intranet site

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  West monroe

  Aug 2016 - now

  Manage transformative technology implementations leveraging Salesforce & nCino for Financial Services clients. Responsible for leading transformative technology implementations at Financial Services clients. Financial Services Industry Experience includes: Commercial Lending, Small Business Lending, Deposit Account Opening, and Agriculture Lending. Serve as the project manager for nCino implementations spanning business, data, and technical integration requirements and solutions. Consultant specializing in CRM implementations, specifically Salesforce. Within the CRM implementations, I work with designing and building on the nCino Platform - a loan origination system. I've worked with banks sized $10-20 million, translating their manual processes into efficient workflows built within Salesforce and nCino.

  • Technology & Experience Senior Manager

    Mar 2025 - now

  • Technology & Experience Manager

    Mar 2022 - Mar 2025

  • Customer Solutions Senior Consultant

    Oct 2019 - Feb 2022

  • Customer Experience Experienced Consultant

    Oct 2017 - Oct 2019

  • Customer Experience Consultant

    Aug 2016 - Oct 2017