Experience

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  Micro integrated semi conductor systems pvt ltd

  Sept 2011 - Oct 2013

  System engineer

  • Software testing, implementation and installation at client side.• R&D and Testing of Security products for railway crew drivers. • Software implementation at client side, Technical support, Software installation and maintenance, Database management, System analysis in Linux and windows platform.• Presenting technical/ functional information and conducting product training to the clients.• Handled project involves supplying hardware, software, services and support to the client. • Designing web pages and website updating. • Programming in C, writing code for networking, SQL database, HTML. • Having very good client handling experience with Indian Railways Show less

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  Pmc retail

  Jun 2014 - May 2016

  Software operations analyst

  Working as Software Operation support Analyst in a large scale and very sensitive IT retail domain, for the British Telecommunication UK.• Manage and monitor all the installed applications and infrastructures.• Day to day responsibility for assigning incidents through the incident management system.• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with the developers to implement those fixes.• Polling to all stores server, collecting all transaction logs and processing all records systematically on main server and execute the jobs & batches.• SQL queries and stored procedures on data server and to generate reports using the data collected through polling.• Reporting of application issue to customer within defined SLA and also daily review meeting with client on phone & creating roadmap for operations improvement.• Monitoring, Process delivery & resolve the issue which may have impact on SLAs.• Tracking and maintaining proper work logs for the given issues towards root cause analysis.• Good understanding of ITIL framework. Show less

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  Knovos

  May 2016 - Jul 2021

  Working in software project implementation Team as a Solution Specialist in E-Discovery and Information governance domain.• Understanding issues, find their root causes and articulate solutions including business process change, configuration change and product enhancements requests.• Responsible to install, configure, test and maintain application software under load balancing servers. Operation and maintenance of application software and infrastructure for web and desktop products.• Modification and customisation of applications as per client requirement to meet SLA.• Working closely and collaborating with QA, Development, Client services and Support team.• Having very good knowledge about web servers, web services and related web technologies.• Working with Hardware & Network teams, setting up hardware/network as per product requirements, running pre-installation checks, installation and configuration of products, running post installation checks.• Good knowledge and experience in system analysis, tracking/reporting/closing of issues during the implementation phases.• Provide functional training to clients and technical training to IT/Technical Staff.• Having good knowledge about Relational Databases and Structured Query Language.• Perform functional testing by creating test criteria for application before implementation.• Performs software & server administrative tasks, Managing system from database and make required changes in application. Show less As an Implementation Specialist, I am responsible for setting up applications for new partners, working with internal and external individuals and groups to understand current technical setup, identify and prioritize the activities that need to be performed, ensure a smooth implementation of our products and manage strategic needs for each partner.• Handle internal and external technical support requests and issues relating to implementations with a strong attention to detail.• Handling POC (Proof of concept) at client premises with hardware installation, Application configuration as per client requirement and provide training to the clients.• Setup and configuration of application software in cloud as per client requirements and provide access to the client in cloud.• Hosting and deployment of new application sites and timely Up-gradation of new release build in existing application sites in all the data centres.• Implementing and maintenance of applications over cloud.• Documenting all the implementation processes and able to create troubleshooting guides.• Prepare implementation plan, track them & ensure that all work is done in given time frame.• Identify, recommend, and implement system configuration recommendations and perform remote system installations and configurations.• Providing support to the client’s technical persons through call or email. Show less

  • Solutions Specialist

    Apr 2017 - Jul 2021

  • Implementation Engineer

    May 2016 - Apr 2017
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  Tollring

  Aug 2021 - now

  • Implementation & Maintenance of Tollring– The cloud-based Telecom Analytics, Call Management, Cloud Call Analytics products.• Handling could base Telecom products implementation, Deployment of Analytics Product, Database management, SQL, IIS Management, and Web Hosting.• Analysing & investigating the issues by reproducing the problems in-house.• Reporting design, reliability, and maintenance problems / bugs to R&D Teams.• Delivery & verification of solutions provided by R&D in form of Hotfixes & Software Version Releases.• Implementation of new releases & Patches in Staging and Production instances hosted In-house and client premises.• Troubleshooting of technical issues encountered during project delivery phase. Show less - Operations & Maintenance of Tollring– The cloud based Telecom Analytics, Call Management, Cloud Call Analytics products.- Delivery & verification of solutions provided by R&D in form of Hotfixes & Software Version Releases.- Handling could based Telecom products up-gradation, implementation, Deployment of Analytics Product, Database management, SQL, IIS Management, and Web Hosting.- Providing L-3 Technical Support for Enterprise Customers related to System Operations, System Maintenance, Databases & API Issues, Software Upgrades & Remote Installations.- Implementation and Deployment of new releases & Patches in Staging and Production instances hosted In-House and client premises.- Troubleshooting of technical issues encountered during project delivery phase.- Working closely and collaborating with QA, Development, Client services and Support team. Show less

  • Implementation Lead

    Feb 2023 - now

  • Technical Delivery Lead

    Aug 2021 - now