Experience

• 

  Upc romania

  Feb 2012 - Feb 2015

  Human resources specialist

  Overview: Managed HR operations for over 2,000 employees at UPC Romania, ensuring effective personnel administration, compliance with employment procedures, and utilizing Charisma for HR processes.• Communicated with employees, departments, and applicants to provide information on employment procedures and personnel records.• Participated in the application of labor contracts and maintained the central personnel filing system, including salary changes and leave records.• Collaborated with Payroll and Finance to ensure accurate database maintenance and prepared payroll notifications.• Utilized Charisma for managing employee records, contracts, and additional documents.• Generated reports and addressed inquiries from internal and external sources to resolve issues and provide information.• Maintained confidential employee files and sensitive information, including evaluations and EEO data.• Administered personnel policies and programs, focusing on substitute employee management. Show less

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  Sensiblu

  Mar 2015 - Jan 2017

  Human resources specialist

  Overview: Served as the sole HR specialist managing HR operations and personnel administration for over 2,500 employees across Sensiblu and Dr. Max pharmacies in Southern Romania, utilizing Revisal and Charisma for employee records and documentation.• Handled new hire contracts, resignations, and contract amendments.• Managed additional documentation and personnel administration requirements.• Maintained and updated HR databases for accurate data management.• Provided support to HR and line managers on HR data and systems.• Educated employees on HR policies and processes.• Issued various certificates (e.g., medical, bank) as first-level support.• Delivered reports for senior HR management and maintained job table definitions and salary ranges. Show less

• 

  Molson coors gbs

  Jan 2017 - Jun 2025

  Overview:As a Process Improvement Specialist and Process Owner, I focus on optimizing HR processes through automation, resource planning, and continuous improvement. I act as a strategic link between HR and development, driving impactful change that enhances efficiency and boosts employee satisfaction.Key Responsibilities:Global Systems Deployment:• Led global HR solution deployments, minimizing issues, ensuring smooth operation across multiple regions, and resolving bugs quickly.• Collaborated with development teams to transform business requirements into actionable criteria for successful rollouts.• Managed User Acceptance Testing, streamlining communication between IT and stakeholders to ensure efficient testing and rapid issue resolution.• Optimized the change management processes, creating clear communication, user training, and effective video materials for smooth transitions.• Applied Agile methodologies to manage project timelines, ensuring the timely delivery of key functionalities.Key Achievements:• Successfully transitioned from manual request handling to ServiceNow, simplifying the management of 1,200+ monthly requests and boosting efficiency for 7,500+ employees across multiple regions. • Directed successful system redesigns that enhanced the user experience, improving interface functionality and ease of navigation.• Coordinated open-door training sessions for hundreds of employees, delivering presentations to ensure full understanding of ServiceNow usage.Collaborative Projects:• Led cross-functional collaboration between HR, IT, and external stakeholders to ensure smooth project coordination and success.• Overcame obstacles like stakeholder approval delays by proactively managing communications and aligning teams.• Encouraged teams to share and act on process improvement ideas, boosting efficiency and employee satisfaction while fostering a culture of innovation where they can make a difference. Show less Summary:As Payroll Coordinator, I oversaw the payroll process for 2,500+ employees across Western Europe countries (UK, IRL, Spain, Italy), ensuring accurate and compliant delivery while leading the team and improving operational efficiency.Key Responsibilities:Payroll Accuracy:• Delivered payroll with 98-100% accuracy for 2,500+ employees monthly.Team Leadership:• Led and trained the payroll team to consistently meet service expectations.Stakeholder Management:• Worked closely with internal teams and external providers to resolve issues efficiently.Compliance:• Ensured payroll compliance with regulations and monitored KPIs and SLAs.Process Improvement:• Identified and implemented solutions to streamline payroll operations and reduce errors.Process Improvement:• Developed an internal webpage featuring short video trainings for new joiners in the payroll team, which not only facilitated onboarding but also served as a refresher for experienced team members. • This initiative reduced training time for senior staff by approximately 40% and earned a Gold Award for innovation within the company, leading to its replication across other departments. Show less Overview:As a Senior HR Payroll Specialist, I managed payroll processes for employees, ensuring accuracy and compliance while providing support to the payroll team and addressing employee inquiries related to payroll and tax matters.Key Responsibilities:Employee Records Management:• Maintained and updated employee and payroll records to ensure accuracy.Payroll Processing:• Reviewed timecards, processed paychecks, and issued earnings statements, ensuring timely and precise payroll delivery.Discrepancy Resolution:• Detected and reconciled payroll discrepancies and issued adjustments for errors or retroactive pay increases.Employee Support:• Provided guidance to employees and managers regarding payroll and tax-related inquiries.KPI Calculation:• Calculated Key Performance Indicators (KPIs) for the UK&I Team, contributing to performance assessments.Error Research and Correction:• Reviewed payroll run results, researching and correcting record errors as necessary.Process Improvement:• Provided feedback to the Payroll Manager on process breakdowns and identified areas for improvement. Show less Overview:As an HR Admin Operations Specialist, I managed HR data processes and provided administrative support throughout the employee lifecycle, ensuring high-quality and accurate HR information while collaborating closely with the payroll team.Key Responsibilities:• Implemented and operated enterprise HR data processes, ensuring accuracy and quality across Western Europe countries (UK, IRL).• Served as the initial contact for HR-related inquiries via email and phone, addressing employee questions and concerns.• Managed HR administration throughout the employee lifecycle, from hiring to retirement.• Worked closely with the payroll team to ensure accurate data integration and timely payroll processing.• Created standard HR documents for employees using existing templates to ensure consistency and compliance.• Updated HR systems with information changes, maintaining accurate employee records.• Generated and analyzed HR data reports, providing insights and recommendations for process improvements. 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  • HR Process Improvement Specialist

    Sept 2022 - Jun 2025

  • HR Payroll Coordinator

    Jan 2022 - Sept 2022

  • Senior HR Payroll Specialist

    Nov 2017 - May 2022

  • HR Admin Operations Specialist

    Jan 2017 - Oct 2017
• 

  Capgemini

  Jun 2025 - now

  I help organizations transform their HR operations using ServiceNow HRSD. My work focuses on designing and implementing solutions that make processes simpler, faster, and more intuitive for employees.What I do:• Lead end-to-end HRSD implementations, from gathering requirements to go-live.• Configure key modules like Case Management, Knowledge Management, and Lifecycle Events.• Work closely with HR, IT, and business teams to ensure adoption and alignment.• Share best practices for onboarding, offboarding, and employee self-service.Highlights:• Built a ServiceNow Gold Build for HRSD, a ready-to-use framework that speeds up future deployments.• Helped automate complex HR processes, reducing resolution times and improving employee experience. Show less > As a ServiceNow Transformation Consultant, I design and implement scalable HRSD solutions that streamline HR operations and elevate the employee experience.I partner with clients to translate complex HR processes into efficient, automated workflows using the ServiceNow platform. My focus is on delivering both strategic impact and operational excellence through digital transformation.Key Responsibilities:- Lead end-to-end implementations of ServiceNow HRSD, from requirements gathering to deployment.- Configure and tailor modules including Case Management, Knowledge Management, and Lifecycle Events.- Collaborate with cross-functional teams (HR, IT, Business) to ensure solution alignment and user adoption.- Provide expert guidance on best practices for onboarding, offboarding, and employee self-service.- Deliver training and documentation to empower client teams and ensure long-term sustainability. Show less

  • ServiceNow Strategy & Transformation Senior Consultant

    Oct 2025 - now

  • ServiceNow Transformation Consultant

    Jun 2025 - now