Experience

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  Hewlett-packard

  Oct 2008 - Aug 2011

  It system engineer

  HP Romania, Enterprise Services department. Since it's founding in 2008, HP EnterpriseServices quickly established itself as one of the key players in the IT Services market deliveringinnovative and tailored solutions to clients. Enabled by a vast portfolio of technologies andpowered by dedicated professionals, HP Enterprise Services is a benchmark of successful ITservices delivery.ResponsibilitiesAs part of HP Enterprise Services ITO team, I have helped deliver first class IT services to HP'scustomers. I have been involved in many projects, overseeing the proper implementation of ITsolutions and support services for important enterprise customers, both local and international,following specific service delivery procedures in accordance with the ITIL infrastructureframework. I have helped improve customer satisfaction and support IT service deliveryworkflow.Roles:- support client IT transformation and change to HP integrated solutions;- large scale IT infrastructure administration including workstations, servers and large formatprinters;- onsite customer support including patch management, OS deployment and networkadministration;- second level support and incident solving;- print solution administration and logging;Specific tools used:- Asset Management: HP Service Manager, HP Radia, CapTech Megatrack (printmanagement), Microsoft Active Directory;- Client automation: HP Client Automation Standard , Microsoft WSUS, Microsoft SMS, domainpolicy enforcements;- Helpdesk: HP Open View Servicedesk, HP Service Manager, client specific solutions;- Remote access tools: Microsoft Terminal Services, DameWare NT Utilities, Symantec PCAnywhere Show less

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  Dell

  Aug 2011 - Nov 2016

  Configuration management senior advisor

  DELL kick-started its services portfolio in 2009 when the company merged with Perot Systemsand thus followed on a legacy of high end IT service delivery model. DELL Services' key assetsare its employees who innovate and drive technology to enable their customers grow and thrive.My responsibility as a Configuration Management Advisor within the Infrastructure DeliveredServices department is to plan, design, implement and support complex service models for largescale customers. The tools used to enable me in my work are either internally developed byDELL (DDM, eSmart, Kace) or licensed from external developers (Microsoft, Symantec,McAfee). I am permanently in contact with my customers and have on many occasions traveledto the customer's site to either implement projects or solve technical problems.Activities:-Infrastructure design and planning-Site installation-Application packaging-Software deployment-OS deployment-OS and software security updates-Reporting: compliance, HW&SW inventory including advanced non-standard reporting-Antivirus and malware detection-Power management-Process design-Request fulfillment and incident managementRoles:- support client IT transformation and change to DELL integrated solutions;- large scale IT infrastructure administration including workstations, servers and virtualplatforms;- remote customer support including patch management, OS deployment and infrastructureadministration;Specific tools used:- Configuration Management: Microsoft SMS, SCCM 2007, SCCM 2012, DELL DistributedDevice Management, DELL Kace, DELL eSmart, Symantec Altiris;- Client automation: Microsoft SMS, SCCM 2007, SCCM 2012, Microsoft WSUS, MicrosoftMDT 2010, MDT 2012, domain policy enforcements;- Incident management: DELL Remedy, client specific solutions;- Remote access tools: Microsoft Terminal Services, Microsoft Remote Tools, Real VNC. Show less

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  Ntt data services

  Nov 2016 - Dec 2020

  NTT Data is a leading IT services provider and global innovation partnerheadquartered in Tokyo, with business operations in over 40 countries. Its emphasisis on long-term commitment, combining global reach with local intimacy to providepremier professional services varying from consulting and systems development tooutsourcing.While my roles and responsibilities have carried over from my tenure with DellServices, I am currently focused on Modern IT Infrastructure Management and HybridCloud using Microsoft System Center and Azure Platforms.I currently work on implementing Windows 10 on multiple accounts leveraging toolslike Configuration Manager, MDT, Windows Analytics, ACT and Intune. Show less

  • Associate Director Of EndPoint Management

    Jan 2020 - Dec 2020

  • Configuration Management Senior Advisor

    Nov 2016 - Dec 2020
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  Finastra

  Dec 2020 - Feb 2024

  Senior manager - desktop architecture & engineering

  Finastra’s open platform and app marketplace unlocks innovation in financial services worldwide.As part of Desktop Architecture and Engineering, my team and I focused on enhancing and improving end-user experience through modern IT management tools. This helped eliminate IT management overhead by deploying smart solutions and drive innovation where it's really needed - Finastra's customers.

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  Jti (japan tobacco international)

  Feb 2024 - now

  Solutions architect manager - desktop & mobility