Experience

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  Jpmorganchase

  Jul 2005 - Jul 2006

  Assistant branch manager / customer service advisor / customer service associate

  Leadership/ManagementSuccessfully oversaw bank staff as Assistant Branch Manager. Primary responsibilities included auditing, workflow efficiency, and leadership/support. Directed bank operations by assessing and coordinating weekly employment schedules. Collaborated with senior management to ensure banking guidelines, regulations, staffing, and customer needs were met on a daily basis.• Consistently met and exceeded quality control standards. Achieved 100% branch audit score through an internal, year-long audit under my leadership.• Ensured smooth business operations by forecasting inventory needs and planning accordingly. Branch cash-flow totals were constantly monitored and adjusted to meet customer needs and follow bank guidelines. • Reviewed questionable transactions, collaborated with management and internal departments. Executed holds to ensure financial assets and minimize loss for customers and the bank.Training/SupportExecutive decision-making regarding customer interaction, staff training, and operational procedures. Updated staff regarding new operational policies and procedures. • Entrusted to train staff in best practices of cash handling procedures and ensuring excellent customer service skills are practiced by all staff members.Performed internal audits of cash drawers, central vault, ATM, night deposit, Travelers Cheques, and recording logs on a timely basis. Show less

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  Imagine academy at sullivant

  Jan 2008 - Jan 2011

  Grade one classroom teacher

  Communicated with parents on daily and weekly basis, to review behavioral concerns, discuss student participation and adjustments, and celebrate positive social, behavioral, and academic growth. Implemented daily lesson plans on individual subject matter with responsibility for student learning, safety, and class structure. Established balance role of authoritative instructor with that of concerned educator seeking student welfare by working with students in one/one and small group formats, and communicating expectations while encouraging participation and creativity. Mastered academic content, daily schedule, and lesson planning tactics, which resulted in improvements in student behavioral issues and effectiveness of initial learning and retention.Accomplishments• Recognized by administration and peers for achievements. Included posting 1+ year of academic growth in reading and math via satisfactory scores on Stanford standardized test. Continually attended professional development to improve teaching technique. Show less

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  Educational service center of central ohio

  Jan 2011 - Jan 2016

  Substitute teacher

  Chosen to assume duties of K – 5 teachers as required. Enabled learning to diversified population – including ELL, gifted, special needs, and intervention needs students – in classroom setting. Subjects included language arts, mathematics, science, and social studies. Experience within various Central Ohio school districts.Implemented daily lesson plans on individual subject matter with responsibility for student learning, safety, and class structure. Established balance role of authoritative instructor with that of concerned educator seeking student welfare by working with students in one/one and small group formats, and communicating expectations while encouraging participation and creativity. Mastered academic content, daily schedule, and lesson planning tactics, which resulted in improvements in student behavioral issues and effectiveness of initial learning and retention.• To avoid repetition and maximize learning, conferred with other teachers to inquire as to specific standards and content, to ensure adequate pacing and appropriate delivery. Frequently enriched and enhanced instructional content to meet diversified learning needs of students. Made efficient use of instructional learning time blocks. Accomplishments• Requested on a repeated basis by teachers and administration to teach in their classrooms. Completed multiple long-term assignments. Received personal written recommendations from multiple teachers and administrators. Show less

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  American chemical society

  Nov 2016 - Aug 2018

  Banking fulfillment specialist/representative

  I support ACS Publications by processing daily cash receipts via lockbox feeds and wire log reports. I also initiate print fulfillment on a weekly basis. Ensures timely and accurate reports are delivered to appropriate vendors. Assist with annual audit requests, maintaining reports, invoicing runs, and tracking progress of special projects.

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  Treadmaxx, a division of u.s. autoforce

  Jan 2019 - Sept 2019

  Operational specialist

  Provided a multitude of supportive roles by communicating directly with customers, sales staff, drivers, and management on a daily basis. Routinely interacted in-person, by phone, and email.Reconciled end-of-day balancing which included check validation, and processing credit card payments. Communicated with customers regarding balances, research, and maintenance.Communicated daily with sales staff, drivers, management, and customers regarding orders, account balances, shipping, deliveries and adjustments.Completed sales orders through order-entry, and inventory tracking.Initiated the adjustment process for defective tire claims, communicating, and completing manufacturer credits. Show less

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  Questline digital

  Oct 2019 - now

  Production specialist

  PRODUCTION SPECIALIST (10/19 – present)Performed quality-control measures to produce digital marketing campaigns for utility companies.• Fulfilled and verified content for internal and external testing• Initiated and verified customer lists that were applied to marketing campaigns• Performed account migration tasks to new software platform• Collaborated frequently with various internal departments to ensure error-free messaging