Experience

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  Sovereign bank

  Sept 2003 - Feb 2005

  Community banking manager / assistant vice president

  • Managed all operations of a retail bank including sales, human resources, customer service, operations, financial auditing, and loss prevention programs. • Directed all activities at business trade shows and off-site marketing sales events. • Participated in door-to-door sales activities, market blitzes and networking groups.• Appointed “Officer of the Bank” (Assistant Vice President) after only 3 months in position.• Became first CBM in district to be licensed as a Life Insurance Producer and Annuity Specialist. Show less

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  Timex group

  Feb 2005 - Jan 2013

  District manager / marketing specialist

  • Led operations of 9 retail stores with $3M in annual sales and staff of 75+. • Opened/closed stores in new geographic markets and led activities to improve all KPI results including sales, payroll, inventory, and overall profitability.• Transformed sales and operational performance of district that had historically struggled.• Directed all marketing, merchandising, events, and sales programs for a chain of 37 stores.• Planned and coordinated the Annual National Managers Meeting for the chain.• Created and managed the rollout of a new brand-based fixture & graphic package for the chain.• Negotiated contracts with vendors, directing all purchasing/procurement activities for projects.• Developed a visual planogram system and core merchandising standards for the chain.• Performed key field research and helped to write the company’s first store operations manual. As part of this process, led the launch and installation of a new Point of Sale (POS) system.• Set several company records for customer loyalty program at the district and store levels.• Recruited, hired, trained, and developed the “Store Manager of the Year” and “Rookie of the Year” award winners for the chain. Show less

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  Target

  Apr 2013 - May 2015

  Executive team leader

  • Oversaw a $50M+, 175,000+ square foot business with 250+ employees. • Directed sales floor, planogram, and all other store work center teams daily. • Led all store customer service/sales and safety training for new and existing employees.• Interviewed, hired, trained, and developed new employees for all work centers within the store.• Piloted new floor remodels in several key departments, providing feedback for future rollouts.

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  Jcpenney

  May 2015 - Mar 2019

  General manager / assistant manager / human resource manager

  • Managed a $7-9M, 80,000+ square foot business with 70-120 employees.• Directed all HR activities including recruiting, interviewing, hiring, training, benefits enrollment, scheduling, payroll, engagement, and performance management programs. • Performed detailed research and analysis of all store income statement including profit and loss and expense management. Made operational changes to improve financial position and profit.• Audited and made improvements to both the store’s logistics and e-commerce programs.• Led loss prevention and inventory activities including RFID, EAS and merchandise protection.• Won district’s “Store of the Week Award” several times for excellence in sales, customer service, credit, and e-commerce results; also won several contests for credit acquisitions. Show less

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  The michaels companies, inc.

  Mar 2019 - Mar 2021

  Store manager

  • Responsible for overseeing a $7M+, 40,000+ square foot business with 40+ employees while providing leadership to managers/associates across the store. • Spearheaded all human resources activities including recruiting, hiring, training and performance management programs. • Directed all sales, customer service, merchandising, marketing, omni-channel/e-commerce, loyalty, community involvement, inventory, and freight logistics programs within store. • Managed store profit and loss, as well as oversee store’s operating and expense budget.• Promoted to run one of the top sales volume stores in the district during peak holiday season. • Increased customer loyalty rewards performance and omni-channel fulfillment percentage by over 25% above previous levels. Show less

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  Costello's ace hardware

  Mar 2021 - Jun 2021

  Managing partner in training

  • Acted as the Managing Partner (Store Manager) in a $5M, big box retail store.• Directed all human resources activities including recruiting, hiring, training and performance management programs. Oversee employee recognition and engagement activities.• Managed all retail sales, b2b sales, customer service, e-commerce, and marketing programs. • Led store purchasing and procurement activities including negotiating prices on bulk items.• Fixed a poor performing store in areas of customer service, merchandising and operations. This resulted in an increase of sales of 10% and customer service survey scores by 15%. Show less

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  The tjx companies, inc.

  Jun 2021 - Dec 2021

  Operations manager

  • Oversaw an $11M+, big box retail store with 85+ employees while providing leadership to department coordinators and associates throughout the store.• Directed all human resources activities including recruiting, hiring, training/development, scheduling, payroll, performance management, and associate engagement programs. • Managed all operations including front end, logistics, markdowns, and inventory activities.• Increased store’s customer acquisition and credit application penetration rate by 10%.• Improved store’s door to floor logistics productivity and processing time by 25%. Show less

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  Amynta group

  Dec 2021 - now

  Human resources business partner

  • Direct all HR programs for 5 separate business units with 350+ employees in several states.• Oversee all daily HR activities including employee engagement, performance management, succession planning, promotions, time/attendance, payroll, compensation, and benefits.• Coordinate all staffing activities including recruiting, sourcing, hiring and job fair participation.• Lead all training and development programs including new hire orientation and ongoing training.• Conduct HR investigations and audits to assure compliance with federal/state employment laws.• Analyze HR data to prepare reports on wages, promotions, turnover, training and engagement.• Created new HR programs including global new hire orientation and leadership speaking series.• Serve on company’s Diversity Equity & Inclusion Committee for Learning and Development.• Updated several critical HR policies including time/attendance and COVID protocols.• Drafted the company’s Vision Statement for all DE&I Learning & Development activities. Show less