Mohamad Nasser

Experience

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  IT Grammar

  May 2018 - May 2021

  Operations Manager

  - Prepare, manage, and review the provision of high-level communications and correspondence including briefings, reports, submissions, and notes to ensure the comprehensiveness, accuracy, and timeliness of written information.- Act as the Executive point of contact, liaise with Customers (Students & Candidates) and action requests to coordinate communication and proactively ensure responses meet deadlines.- Implement, monitor, and report on strategic, operational, and project plans to inform decision-making and support the achievement of organizational objectives- Provide issues management and support, responding to emerging issues to ensure effective resolution with minimal risk to the organization.- Develop and oversee the implementation and evaluation of administrative practices, Trainers, and procedures to optimize efficiency and support achieving quality outcomes.- Social Media coverage includes creating and designing shoots on all social media (I-contact, Facebook, and Instagram).- Managing Teams for Online Classes.- Provide Secondary LAN Administration dealing with Virtual machines and software installation.- Hardware configuration including computers, switches, and routers.- Planning and organizing course schedules and classes with all necessary needs such as preparing outlines, materials, trainers, and hardware.- Test Center Administrator and Proctor – Pearson VUE Select, PTE, PSI, Scantron, ACI, TOEFL, ISACA GPS and AWS. Show less

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  Quantum Trading co

  May 2020 - Feb 2023

  Junior IT Support

  - Proficient in hardware repair, software installation, maintenance, and providing top-tier technical support.- Managed and maintained clients' network equipment, performing firmware upgrades, troubleshooting, and optimizing performance.- Monitored and analyzed network performance, security, and availability, devising strategies for enhancement.- Advised clients on relevant networking advancements, ensuring alignment with emerging technologies and trends.- Developed disaster recovery and business continuity plans to ensure accessibility of essential network services during outages- Managed repair orders, and fostered customer relationships through excellent service and communication skills.- Monitored and efficiently troubleshooted network performance, ensuring seamless operations.- Implemented robust security measures, safeguarding against unauthorized access.- Contributed to capacity planning, performed upgrades, and assisted in disaster recovery planning for optimized network efficiency and security.- Configuring Network Attached Storages (NAS) – Synology that includes, building flexible RAID storage, Cloud solution, High availability, Failover-Clustering, and backup and recovery solution for infrastructures.- Installing Sophos firewalls, including creating firewall rules, GPO, threat detection, and network management.- Configuring NAKIVO Backup and Recovery solutions.- Configuring Cisco routers and Switches, including but not limited to, creating VLANs, Trunking, ACL, and routing protocols.- System administration that includes Implementing and Configuring Virtual Machines using Hyper-V, Active Directory, WSUS, GPO, Failover clustering, Backup, and Replication.- Installing CCTV camera surveillance systems. (Dahua-Hikvision)- Provide On-Site/Off-Site (Remotely) support for customers.- Experienced with Grandstream PBX installation and maintenance. Show less

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  GNSWORLD

  Feb 2023 - Sept 2024

  Remote Support Engineer

  - Provide remote support to customers in the USA.- Configuring computers and server management which includes operating system and software installation.- Configuring and monitoring backup technologies such as Veeam, n-able cove cloud backup and Windows server backup.- Work with Hybrid (cloud) and on-premise Microsoft Azure active directory.- Monitoring and maintaining servers, computers, and networks.- Monitoring email security and protection.- Microsoft Office 365 administration that includes, account licensing and user administration- Microsoft Exchange online administration including troubleshooting mail flow, archiving, and retention issues.- Experienced with Cisco Meraki firewalls such as creating wan failover, VPN, and LAN monitoring.- Hardware Troubleshooting which includes computers, routers, scanners, printers, and CCTV.- Responsible for software and hardware inventories.- Experienced with RMM software such as Ninja and N-central.- Experienced with cloud VoIP installation and configuration (ATT ring central and Pantera). Show less

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  AiHOM Group

  Sept 2024 - now

  • IT Manager

    Apr 2025 - now

  • Senior Information Technology Specialist

    Sept 2024 - Apr 2025