Experience

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  Us navy

  Feb 1994 - Mar 1999

  Petty officer third class
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  Kaplan

  Jan 1999 - Aug 2001

  Academic recruiter
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  Chicago housing authority

  Jan 2001 - Jan 2008

  Family Self-Sufficiency ProgramSupervised a team of six direct reports and a total of 23 staff members, including Financial Coaches, Coaching Managers, Program Managers, and Client Outreach and Enrollment Specialists. Provided oversight of and accountable for the department’s key performance indicators, including enrollment, coach-to-client touchpoints, client satisfaction metrics, retention, and graduation rates. Worked collaboratively with our partners to establish and build trusting relationships. Ensured compliance with HUD guidelines and other contractual obligations. Provided effective and inspiring leadership by coordinating work across functions within the department to ensure a positive client experience, from marketing to enrollment to coaching to graduation. Met quarterly with Coaching Managers and Program Managers to receive updates on progress towards the department’s goals; listened to and displayed empathetic understanding to problem-solve challenges that arose; and ensured implementation of efficient and collaborative processes between the coaching and program teams in pursuit of service to clients. Show less Provided assessment services, client referral, comprehensive case management and supportive services. Interviewed participants and conduct a comprehensive assessment of their needs and level of functioning. Created case plans. Identified services to be provided to participants. Established on-going relationships with provider agencies. Coordinated activities, managed, counseled and evaluated a caseload of approximately 200 Public Housing and Section 8 participants in the Authority’s Family Self-Sufficiency program. Provided or arranged for training programs, conducted orientations, evaluations and appraisals of clients, collected data, filed reports and provided technical assistance to the Housing Choice Vouchers Director and other Authority staff. Investigated violations and counseled clients who do not comply with self-sufficiency program requirements. Assisted with grant writing. Show less

  • Director

    Jan 2006 - Jan 2008

  • Family Self-Sufficiency Coordinator

    Jan 2002 - Jan 2006

  • MARKETING INTAKE SUPERVISOR

    Jan 2001 - Dec 2005
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  Chicago public schools

  Sept 2001 - Jun 2007

  Security supervisor
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  Dyncorp international

  Feb 2008 - Oct 2010

  Certified field training officer

  Provided security support for U.S. Armed Forces stationed in Afghanistan and Kuwait. Supervised and trained security team.

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  Combat support associates

  Feb 2008 - Oct 2010

  Certified field training officer

  Provided security support for U.S. Armed Forces stationed in Afghanistan and Kuwait. Supervised and trained security team.

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  City of atlanta

  Nov 2010 - Apr 2015

  Atlanta police department: patrol officer

  Assigned to Atlanta’s Zone 5: Located in central Atlanta with 500,000 residents and commuters nightly

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  Hayward police department

  Mar 2015 - Dec 2015

  Police officer

  Served the community as a patrol officer who responded to calls involving potentially criminal, stressful, traumatic, dangerous, and unpredictable situations. Detected, deterred, investigated, and stopped criminal activity. Interviewed victims, witnesses, and suspects. Identified, collected and seized evidence, property, and contraband. Detained, searched, arrested, and transported potentially violent suspects.

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  Phoenix police department

  Feb 2016 - Oct 2018

  Patrol officer

  Attained expertise in investigations, report writing, court procedures and community-based policing methods. Performed a wide variety of law enforcement assignments such as patrol, traffic control, accident investigations, criminal and juvenile investigation, radio communications, and administrative services. Investigated felony and misdemeanor offenses, conducted suspect interviews and prepared detailed, thorough, and concise written reports memorializing all investigations. Provided courtroom testimony. Served warrants and subpoenas. Show less

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  Phoenix police dept

  Oct 2018 - Jan 2021

  School resource officer

  As a certified instructor created curriculums and provided over 180 hours of law related education (bullying, digital footprint, truancy, conflict resolution, etc.) to students between the ages of 5 to 13 on an annual basis. Conducted over 30 investigations of criminal incidents such as child endangerment, child neglect, child molestation, child abuse and misconduct of a teacher with a child. Enforced state and local laws and ordinances. Created, implemented and utilized restorative justice alternatives resulting in a 30% decrease in suspensions and expulsions. Made appropriate referrals to juvenile authorities or other governmental agencies. Created and managed safety alert readiness program and policies to educate and train students, teachers and administrators for situational readiness related to active shooters or natural disasters. Developed and initiated policies associated with the law related education program. Prepared annual grant for renewal of the School Resource Officer position. Show less

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  Elite innovative health services llc

  Jan 2021 - now

  Operations manager

  Responsible for ensuring the needs of the program, our clients and the staff were met daily. Worked in tandem with the clinical director, education director and the leadership team to ensure the delivery of an effective, efficient, and quality continuum of care for clients. Collaborated with team members and external service providers to establish, build, and sustain a positive working relationship to increase measurable outcome driven results for our clients. Collaborate with other managers and team members to develop and implement best practices. Ensure the program/facility adheres to Substance Abuse and Mental Health Administration standards and guidelines. Participate effectively in multidisciplinary treatment plan reviews and interventions, demonstrating proper preparation and understanding of client issues, concerns, progress, areas of resistance, as well as relapse prevention and recovery. Provide daily, weekly, and monthly reports. Review shift summaries and incident reports for accuracy and timeliness. Conduct therapeutic support group meetings, as needed, in addition to random alcohol and drug screenings. Supervise and manage staff work schedules for twelve employees, ensure proper staffing to meet client capacity and conduct onboarding and training for new hires. Complete payroll and verify timesheets. Handle concerns and grievances. Oversee day-to-day maintenance of the facility to ensure client and staff safety, including compliance with all applicable building, fire and safety codes. Ensure the grounds, maintenance and aesthetic needs of the property are met. Show less