Experience

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  Brigham young university - idaho

  Jan 2018 - Feb 2022

  Customer service representative

  • Problem solve with 1-8 clients at the same time and provide them with solutions to their needs• Cooperate with other school departments so that benefactors may be serviced in a timely manner• Improve services provided by the school’s online platforms by providing detailed feedback on issues not commonly faced by students• Forefront extensive projects with the goal of helping new or inexperienced students plan for academic success

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  On semiconductor

  Sept 2020 - Dec 2020

  Applications engineering intern

  • Developed firmware in C for a Cortex M0+ based microcontroller using an Eclipse-based IDE• Produced PWM firmware that controlled LED brightness using available hardware and with software-only control methods• Identified software and hardware malfunctions with the assistance of an oscilloscope• Debugged and updated faulty software for an updated version of said microcontroller• Brought awareness on possible improvements on software and hardware malfunctions

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  Micron technology

  Jan 2022 - now

  Demqra rma engineer